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Job description
Position Overview:
We are seeking an experienced highly motivated and customer-oriented Assistant Manager to join our team at Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming, and training services. As the Assistant Manager, you will play a key role in overseeing the day-to-day operations of the facility, ensuring high standards of pet care, staff performance, customer service, and operational efficiency. You will assist the Facility Manager in creating a positive, productive environment for both the team and the pets we care for.
Key Responsibilities
Staff Management
Manage team members in daily tasks ensuring proper delegation of work while meeting daily goals.
Train, coach, and provide feedback to Associates while addressing and resolving employee concerns or conflicts.
Ensure that staffing levels are maintained according to business needs.
Make decisions in the absence of the manager and in line with company policies.
Customer Service
Maintain high standards of customer service while handling escalated customer issues or complaints effectively.
Ensure the team follows company protocols to ensure customers receive prompt, courteous and efficient service.
Operational Efficiency
Oversee daily operations and ensure smooth functioning.
Ensure the workplace is clean, organized, and compliant with health and safety standards.
Assist in managing schedules and shifts for optimal coverage.
Sales & Financial Management
Assist in meeting or exceeding sales targets and KPIs.
Help manage budgets, track expenses, and ensure cost efficiency.
Perform cash handling, deposits, and reconciliation procedures while maintaining accurate records of all transactions.
Training & Development
Provide training for new hires and ongoing development for existing team members.
Monitor performance and identify areas for improvement.
Compliance & Reporting
Ensure compliance with company policies, procedures, and regulations.
Complete daily, weekly, and monthly reports on sales, inventory, and staff performance.
Monitor and enforce safety policies and ensure a safe work environment.
Leadership & Team Morale
Lead by example and motivate the team to achieve goals.
Foster a positive, inclusive, and productive work culture.
Meet one on one with associates on a regular schedule to promote open communication.
Recognize and reward outstanding team performance.
Administrative Duties
Support the manager in handling paperwork, reports, and other administrative tasks such as: scheduling, payroll and employee records.
Ensure compliance with all company documentation and filing systems.
Qualifications:Experience:
Minimum of 2+ years in a supervisory or leadership role, prefer in the pet care industry.
Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable.
Skills:
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service and communication skills.
Ability to handle multiple tasks and prioritize in a fast-paced environment.
Strong problem-solving skills and ability to make decisions independently.
Basic financial management skills, including cash handling and budget oversight.
Knowledge of pet care standards, including animal behavior, grooming, and safety protocols.
Personal Attributes:
Passion for animals and their well-being.
Strong organizational and time-management skills.
Friendly, approachable, and professional demeanor.
Ability to work weekends, evenings, and holidays as needed.
Physical Requirements:
Ability to lift and carry up to 50 lbs.
Ability to stand, bend, and move for extended periods.
Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Bonus opportunities
Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.