About this opportunity
Cornerstone Caregiving lists this Assistant Operating Director – Grand Rapids, MI opportunity in grand rapids, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Grand Rapids, MI – Assistant Operating Director
for Existing
Grand Rapids, MI | Full-Time | Leadership Role |$50,000 + Benefits & Bonus Opportunities
At Cornerstone Caregiving , we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 450 offices , we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD) , a key leadership role and the Operating Director’ssecond-in-command . This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conductweekly 1:1 check-ins , performance reviews, coaching, and disciplinary action when needed.
Shareon-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conductcheck-up calls , quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensurestate-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor’s Degreepreferred but not required , high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to workautonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver’s license and auto insurance.
High proficiency with technology, especiallyGoogle Workspace .
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You’ll Love This Role
You are thecentral in-office leader , ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You’ll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes adirect impact on seniors, caregivers, and families in your community.
Join a mission that matters.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Worksite address
grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.