About this opportunity
PENN Entertainment lists this Assistant Shift Manager - Casino Ops opportunity in plainville, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We're Changing Entertainment. Come Join Us.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
Assist to coach personnel in the proper behavior performance of duties
Assists in maintaining work schedules for assigned personnel
Ensures guest recognition and development are primary duties for all personnel
Maintain the highest standard of customer service and integrity in the slot department
Ensure all team members adhere to department policies, procedures, internal controls and gaming regulations
Maintain and inspire highly trained and motivated team members;
Administer and adhere to all gaming rules and regulations
Investigate variances, bill validator and ticket in/ticket out claims
Approves and witness jackpot pay offs
Bring Us Your Best.
Willing and able to work a consistent overnight shift
Must have an outgoing, energetic, and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Strong proven leadership skills
Two years of supervision or equivalent experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Proven communication and interpersonal skills
Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
Empower employees to use their creativity to retain and attract new guests
Strong project management and execution skills
Highly organized and detail oriented.
Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Stay In The Game. Follow Us.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary
$58,000 per year, with opportunity for additional certification (additional 10 percent increase)
Worksite address
plainville, MA, 02762, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.