About this opportunity
Penn Entertaiment lists this Assistant Shift Manager - Casino Ops opportunity in plainville, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
Assist to coach personnel in the proper behavior performance of duties
Assists in maintaining work schedules for assigned personnel
Ensures guest recognition and development are primary duties for all personnel
Maintain the highest standard of customer service and integrity in the slot department
Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
Maintain and inspire highly trained and motivated team members;
Administer and adhere to all gaming rules and regulations
Investigate variances, bill validator and ticket in/ticket out claims
Approves and witness jackpot pay offs
Requirements Willing and able to work a consistent overnight shift
Must have an outgoing, energetic, and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Strong proven leadership skills
Two years of supervision or equivalent experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Proven communication and interpersonal skills
Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
Empower employees to use their creativity to retain and attract new guests
Strong project management and execution skills
Highly organized and detail oriented.
Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Worksite address
plainville, MA, 02762, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.