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Job description
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Hand & Stone Massage and Facial Spa – GREENSBORO ( 3352 W Friendly Ave Suite 126, Greensboro, NC 27410) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Drive Sales Performance
Achieve and exceed membership, retail, gift card, and service sales goals
Actively coach the team on conversion and sales behaviors
Promote services, upgrades, and current offers with confidence and consistency
Support strong performance in call handling and booking conversion
Lead the Front Desk
Own daily front desk operations, guest flow, and overall performance
Lead, coach, and support the front desk team to consistently meet sales and service goals
Drive accountability around membership conversion, booking efficiency, and guest experience
Ensure a high standard of execution across all client interactions
Support the Spa Leadership Team
Assist the General Manager with daily operational execution
Train, onboard, and develop new and existing front desk team members
Support reporting, cash handling, and front desk systems
Step in as a key leader to maintain consistency and momentum in daily operations
What We’re Looking For
1–3 years of leadership experience preferred
Strong background in sales, customer service, or performance-driven environments
Proven ability to lead, coach, or influence a team
Strong communication and interpersonal skills
High level of accountability and a solutions-oriented mindset
Comfortable in a fast-paced, goal-driven environment
Flexible availability including nights, weekends, and holidays
Experience with booking systems (Zenoti or similar) a plus
What’s In It For You
Medical, Vision, Dental, Life Insurance
401K with 5% company match
Paid Time Off
Service & product discounts
Strong support system and people-first culture
Growth opportunities within a multi-unit organization
Compensation Package
We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—and at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can’t wait to meet you!
Compensation: $17.00 - $21.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Worksite address
greensboro, NC, 27497, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.