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Job description
Title: First Mate (Assistant Manager) Department: Retail Reports To: Captain (Store Manager)
Overview:
Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.
Functions & Responsibilities:
Generate Sales:
Supports store to meet and exceed store financial goals
Measures and develops crew performance goals to increase profitability
Actively looks for opportunities to drive additional sales and traffic
Aware of market competitor activities
Sources and supports In-Store and Head Quarter driven events
Supports and Communicates Head Quarter initiatives
Customer Experience:
Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
Educates crew and customers regarding product information and brand initiatives
Ensures store practices and procedures support a positive customer experience (holds and store specific services)
Collects and encourages crew to solicit customer feedback to better product and store environment
Crew Development:
Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
Creates schedules to support an engaging customer service environment
Develops and educates crew members
Creates and supports manager and crew meetings and team building exercises
Recognizes and rewards crew performance
Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
Operations:
Supports store compliance with operational standards, expectations and federal law
Supports crew in planning and executing direction in a timely manner
Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
Maintains efficient merchandise controls
Develops loss prevention awareness among all crew members
Supports store to consistently meet payroll expectations
Exercises prudence regarding personal/team expenses and supply management
Merchandising:
Supports store merchandising to reflect current compass, brand initiatives and local customer needs
Actively looks for replenishment opportunities through restocking and Head Quarter partnership
Audits store cleanliness, folding and visual standards
Supports management team to make merchandise moves based on sell-through and customer feedback to drive business
Requirements:
9+ months as Assistant Manager in similar volume type business
One to two years retail experience
Strong interpersonal communication and customer service skills
Ability to plan, manage time, and make decisions in a fast-paced environment
Proven success in staff development and mentorship
Competition and industry awareness
Commitment to career growth of self and others
Team focused, confident, and professional
Smart, intelligent, fun, goal orientated, and driven by integrity
Strong verbal and written skills
Ability to perform effective selling techniques to achieve sale and repeat business
Excellent retail business acumen including selling skills, visual presentation, and sales analysis
Ability to work a flexible schedule including holidays, overnights, and weekends
Ability to actively supervise the sales floor
A passion for making people happy
Belief in leading by example and likewise, exude a leadership as service mentality
Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
Excellent organizational skills
Accuracy and attention to detail
Ability to effectively receive and communicate feedback
Proactive and experienced in networking
Passion for the vineyard vines brand
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Worksite address
greenwich, CT, 06831, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.