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Job description
Who We Are
At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.
About The Role
As a member of Store Leadership, the Assistant Store Manager (ASM) will lead and coach the store team ensuring that every customer has a positive and comfortable experience. They will support the Store Manager in achieving store metrics and deliverables. The ASM will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Excellent, Authentic, and Team Centered). They should have a passion for fitness and living a healthy lifestyle.
What You’ll Do
Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives
Support training of team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products
Inspire, motivate and empower team members to deliver an exceptional customer experience that is in line with the Rhone mission, vision and values
Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
Deliver results while putting the customer first and applying an omni-channel mindset
Address customer feedback and concerns striving to satisfy customer needs
Partner with Store Manager on strategies for achieving store performance targets
Partner with Store Manager on scheduling and payroll usage
Exemplify and uphold presentation of the sales floor, product, signage, and displays in accordance with Rhone's visual merchandising standards
Exemplify and uphold a neat and organized stockroom in accordance with Rhone's organizational standards
Exemplify and uphold operational standards including shipping and receiving in accordance with Company standards
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Open and close the store in accordance with the opening and closing checklists.
Support diversity, encourage dialogue, and welcome diverse points of view
What You’ll Bring
Proven experience in leadership and team development
3+ years of retail leadership experience or equivalent consumer facing experience
Strong interpersonal communication and customer service skills
Strong organizational, time management and multitasking skills
A positive attitude and an upbeat personality
The ability to utilize technology effectively and engage with customers and your team to meet goals
The willingness to learn, be open to feedback and takes action as required
Ability to learn procedural knowledge acquired through on-the-job training
Ability to handle customer interactions and potential issues/concerns courteously and professionally
Ability and desire to work in a tight-knit team environment
Job Requirements
Willing to work a flexible schedule including evenings, weekends, and holidays
Available to work up to 40 hours/5 days a week
Must adhere to scheduled shifts with punctuality
Ability to lift 25 pounds
Comfortable climbing ladders, moving around regularly, and standing for extended periods
Must be legally authorized to work in the United States
Must be 18 years of age or older
What You’ll Get
Company Health Benefits
Generous clothing discount and quarterly clothing allowance
Paid Time Off plan
Bonus Incentive Program
7 Company Holidays annually
401(k) plan with Company matching
Other Details
Primary location: Chicago, IL
Reports to: Store Manager
The pay range for this position is $26 - $33 per hour
Our Commitment
Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.