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Job description
Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talentedFull-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.
Responsibilities will include:
CUSTOMER EXPERIENCE
Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace, positive service environment and team development
Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
LEADERSHIP & TEAM MANAGEMENT
Supports the Store Manager in recruiting, hiring, and retaining top talent
Supports the Store Manager in creating and maintaining a succession strategy
Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
TRAINING & DEVELOPMENT
Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
Ensure timely completion of new hire training paths
Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
Suggest improvements or new programs related to retail training
Ensure the compliance of all training activities with established policies and best practices
Work closely with store leadership to prepare, plan, schedule, and execute new hire training
Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
Attend regular training meetings to ensure understanding of necessary information
VISUAL MERCHANDISING
Productive planning, presetting, and on-time execution of visual directives
Submit store photos as requested and complete feedback given by HQ
Participate in visual training calls with HQ partners to support new product launches
Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
Support store presentation through sell through and markdown cycles
Maintain in-store marketing elements and accurate presentation of store collateral
Work with store manager to ensure schedule is reflective of visual set times for product launches
Partner with store leaders for new hire visual training
Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
BUSINESS OPERATIONS
Upholds and ensures compliance with shipments, transfers and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision
Qualifications:
3+ years Retail Management experience
Exceptional leadership, selling, and customer service skills
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Experienced in coaching, counseling & conflict resolution
Utmost character, honesty, and transparency
Requirements:
High School Diploma required (College Degree preferred)
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
Ability to deliver excellent customer service while implementing loss prevention practices
Able to lift up to 30lbs regularly and perform store maintenance tasks
Must be able to reliably commute to and from the work location
Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed
Full Time Benefits:
We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
Free Boots!
The hourly rate for this position is $25 - $28. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.
About Us:
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through , Tecovas Stores from coast to coast, and select wholesale partners. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note:
We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy . Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Tecovas's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Worksite address
detroit, MI, 48228, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.