About this opportunity
Goodwill Industries of Delaware & Delaware County, Inc. lists this Assistant Store Manager - F/T (Kirkwood) opportunity in wilmington, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you a motivated retail professional ready to step into a leadership role that makes a real difference?
If so, we are looking for an Assistant Store Manager to support our store operations. This role requires open availability and combines leadership, operations management, and customer engagement to support the Store Manager in ensuring the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.
Who We Are
As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up. By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.
What You Will Do
Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets
Oversee all day-to-day operations of the store, assuming full responsibility in the absence of the Store Manager
Achieve and exceed all external safety compliance regulations with zero OSHA recordable incidents
Drive sales, revenue, and production performance, meeting or exceeding 100% of weekly transaction value, revenue, and Softline/Hardline production goals
Complete medical and non-medical incident reports within 24 hours and maintain satisfactory store audit scores of 90% or higher
Maintain a 32% or less wage-to-revenue ratio and support staffing levels at no less than 90% of established goals
Proactively interview candidates and assist in maintaining appropriate staffing levels; keep the Store Manager informed of progress, challenges, and new developments
Assist with all POS functions and transactions including sales, refunds, audits, voids, pricing, and inventory control; manage register cash funds, deposits, change funds, petty cash, and accounting for overages and shortages
Maintain daily reports and records including sales, donations, money, and production; ensure accuracy and accountability in all reporting
Deliveran outstandingcustomer experience, building positive relationships with customers, team members, and community partners
Use technology and scheduling tools to streamline operations and communication; effectively enforce and communicate company policies and procedures to supervised personnel
Assist with training of new team members in their functional areas including production and cashiering
Protect company assets through inventory control, loss prevention, and security best practices
Support special projects, store events, and community initiatives as needed; attend required meetings and training
What We Are Looking For
Associate’s degree in business, retail management, operations, logistics, sales, or a related field or 1–3 years of relevant retail or operations experience with supervisory responsibility
Demonstrated success supervising teams and supporting retail sales and/or store operations
Experience executing operational strategies, meeting performance goals, and driving results
Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
Demonstrated ability to support operations and deliver top quality service to internal and external customers
Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
Ability to work in a diverse, rapidly changing environment
Must possess strong logistical, problem solving and interpersonal skills; ability to be a self-starter with initiative and minimal supervision
Open availability required, including evenings, weekends, and holidays, as the business dictates
Must have a valid driver’s license
What We Offer
Competitive salary + incentive bonuses
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts
Career growth and advancement opportunities
Ongoing training and development
Work Environment
This role requires standing for extended periods, lifting up to 30 lbs., and working on the sales floor. Open and flexible scheduling, including evenings, weekends, and peak retail seasons, is required.
This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate.
To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury.
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
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Worksite address
wilmington, DE, 19894, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.