About this opportunity
TD Bank lists this Assistant Store Manager - Framingham Route 9 opportunity in framingham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Work Location
Framingham, Massachusetts, United States of America
Hours
40
Pay Details
$29.75 - $44.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business
Personal & Commercial Banking Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Depth & Scope
Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations
Leads and coaches advisory team on advice giving strategies and overall product and services acumen
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Actively participates in community events, promoting the TD Brand while servicing the needs of the community
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization
Education & Experience
Undergraduate degree or equivalent experience
2+ years experience working with customers and or sales in any capacity or equivalent
Supervisory or leadership experience preferred
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of banking products and services preferred
Demonstrated organization, interpersonal, communication and decision-making skills
Shows proficiency with expens
#J-18808-Ljbffr
Worksite address
framingham, MA, 01704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.