About this opportunity
Uniting Holding lists this Assistant Store Manager opportunity in greenland, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a full-time Assistant Store Manager for our Greenland Facility.We are looking for a Team Member to be able to work 38-40 hours a week, with the following schedule:
Monday – 9am-5pm
Tuesday – 12pm-8pm
Wednesday-12pm-8pm
Thursday-9am-5pm
Friday – 9am-4pm
We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.
You will LOVE working here!
· We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization
· We offer benefits including: competitive wages, health insurance, dental insurance, vision insurance, supplemental insurance, FSA/DCA, PTO, paid holidays, 401k, and 401k match
· Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, corporate on-site gym, and more!
· We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)
Responsible for supporting the daily operations of the facility, ensuring exceptional customer service and efficient management of storage units. You will assist the Store Manager with various responsibilities and serve as a “Manager in Training” assist customers with inquiries, guide them through the rental process, and ensure a seamless experience from start to finish. Manage phone, online, and in-person communications, processing rentals and maintaining accurate records.
Your role here at Bluebird would entail:
Open and/or close the facility based on shift assignment
Deliver superior customer service to both new and existing customers, via the phone, online, and in person, by assisting with determination of storage needs, providing tours, and renting storage units
Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate
Collaborate with team members to meet store goals and ensure consistent customer experience
Process tenant discounts, credits/refunds, and billing with manager approval, as well as transfer funds as appropriate
Support the CSA recruitment process, and training of new hires
Assist with tenant escalations, grassroots marketing events, posting auctions to the website and coverage of open shifts
Process billing on prescribed schedule in the Store Managers absence, following up on delinquent accounts as necessary
Sell related storage merchandise if applicable and relay facility amenities and any ongoing specials
Monitor surveillance cameras to ensure facility is safe and secure and conduct internal external facility walkthrough audits during each shift
Maintain and clean the facility as needed throughout each shift
Perform operational procedures through various software programs
Report any facility maintenance problems, and note inventory needs
Participate in all training initiatives
Other duties as assigned
Qualifications:
High School Diploma or equivalent
Minimum 9-month experience as a CSA with Bluebird, or 2-years in retail or sales required
Experience in the self-storage industry preferred
Must be able to work Saturday’s from 9am-6pm
Other Qualifications:
Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards
Compliance with all personnel policies
Essential Skills:
Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook) and capacity to learn various software programs
Ability to take direction and work independently with little to no supervision, as well as lead others
Excellent interpersonal skills, ability to effectively communicate with teammates, leadership and customers
Strong selling skills, with the ability to recommend services to meet customer needs and drive sales
Essential Mental & Physical Requirements:
Works in an office environment as well as occasional internal and external facility walkthroughs
Works with guidance from Manager
Performs several tasks as dictated by facility demands
Relates information to diverse groups
Makes independent decisions and leads others
Ability to read and understand instructions and learn established organizational systems
Must be able to sit, bend, twist, lift (25 lbs.), and move throughout the facility
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Worksite address
greenland, NH, 03840, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.