Assistant Store Manager

Job description

Assistant Store Manager

Reports to Store Manager:

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.

As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

To be successful in this role the role you will:

\- Inspire store team to achieve their best performance

\- Execute to maximize growth and potential

\- Create an engaged and inclusive store environment

\- Elevate the customer experience through operational excellence

\- Exceed customer expectations in all interactions

Leadership:

Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations

Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard

Models company values and leads by example as an active coach

Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities

Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment

Performance:

Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals

Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results

Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions

Participates in driving business outreach opportunities and communicate leads to Store Manager, Regional Manager, and VP of Store operations

Identifies performance opportunities and assists in development of a plan to address and manage issues effectively

Operational Excellence:

Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise

Assists with training store staff on all internal operational functions

Stays informed on corporate communication, directives, initiatives, and policies and procedures

Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding

Workplace:

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued

Supports a culture of learning and development, ensuring training tools are leveraged

Serves as a role model to all store team members and provide enthusiastic motivational leadership

Assists in creating a steady pipeline of external talent through recruitment

Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives

Customer Experience:

Assists with training the store team on the customer service expectations to create an exceptional customer experience

Supports the Manager to lead the store team to exceed customer expectations and achieve a high Medallia score

Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns

Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

Qualifications - External

Qualifications:

Minimum of 2 years of Retail or Sales experience

Creative individual who demonstrates good judgement and is tuned-into the pulse of the business

Self-motivated, results oriented, strategic thinker

Strong organizational and leadership skills

Excellent written and verbal communication skills

Demonstrates active listening and problem-solving skills

Proven ability to train and develop high performing store teams

Proficient in technology systems, applications, Microsoft Office, and video conferencing

Ability to operate a computer and POS System

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The starting pay for this position is $48,000- $55,000 and may increase to $62,000 yearly depending on merit, length of service with the company, and other factors. We take into consideration an individual's skills, background and experience in determining final salary.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

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Worksite address

norfolk, VA, 23500, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.