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Job description
Assistant Manager
The Assistant Manager (ASM) set the tone for the store team and help bring the TLE brand to life for our customers and employees. This leadership role is critical in supporting the execution of the store’s objective to achieve performance goals and drive overall profitability through all aspects of the store, including: customer service, operations, merchandising, training, and talent development.
Primary Role Functions
Lead the sales team to exemplary customer service
Ensure store’s profitability is a frontmost priority at all times
Recruit, hire, and develop talent to drive a culture of excellence
Seek opportunities for efficiencies where possible
Trains and develops the sales team in ways that exemplify the TLE brand
Responsibilities
Onboarding New Hires and assist in training of current staff on knowledge gaps
Dissemination and communication of pertinent updated policies, news, and TLE happenings to their teams during in-store interaction, Slack, touch bases, meetings and otherwise
Assist Store Manager and be point of contact for Inventory Management and tracking, having grasp of inventory counts and adjustments, negatives, Lightspeed reporting, and how to track all adjustments
Stay up to date with Slack posts, tagging team accordingly, engaging in positive ways and being active in all applicable channels
Gathering, documenting, and depositing weekly cash deposits and assisting in resolving any Lightspeed issues encountered at applicable locations
Assist with staff reviews, adding any info gathered during touch bases and in-store interaction
Curate and check applicable store notes to keep updated on store specific issues or needs, to add any tasks or reminders, and to ensure everyone is adding applicable info
In concert with the buying, warehouse, and merchandising associate, work together with all to address courier issues, ensuring quick and accurate distribution of shipments to the sales floor, and merchandising items upholding the TLE operational processes and merchandising standards
Assist in cultivating environment of creativity with help in organization and planning of in-store creative events
Customer Experience
Goes above and beyond to connect and engage with customers and consistently sets the tone of excellent customer service to the team.
Shares the TLE story to all customers, actively engaging them in fun ways.
Has superior product knowledge that is shared with the staff in fun and creative ways.
Helps train staff in ways that embody all the TLE core values and leadership traits
Delegates projects and tasks in an effective manner making sure the priority is always on our customers first.
Remains calm and stable in challenging situations, able to take responsibility to best support the team and our customers.
Trains team on Loss Prevention techniques, store blind spots, how to use Nest during busy times.
Makes sure all customer service situations are handled in a timely and professional manner.
Leads by example in creating customer profiles to ensure repeat business.
Operations
Uses time management skills to work quickly and efficiently.
Ensures stores open/close keeping in mind flow of traffic and sales goals for the day.
Encourages detail oriented and focused performance from their team
Makes sure the store is open and closed at scheduled times, ensuring all tasks and day to day operations are completed and communicated properly.
Manages all cash handling/payment processing without error, minimizing profit loss, correctly documenting any errors, contacting the needed people (Lightspeed) to correct any discrepancies in paperwork.
Helps enforce company standards for team in regards to cash handling, merchandising, and our outstanding customer service expectations.
Partners with store merchandising associate to ensure standards are being met.
Consistently maintains and modifies merchandising based on skill and performance level
Helps coach team with merchandising basics.
Completes change order and deposits on a weekly basis for their location.
Leadership + Talent Development
Has a team-minded mentality throughout the day and with all interactions
Models the TLE leadership traits by being benevolent, intuitive, steady, being fearless, truthful and celebrating all the teams successes
Looks for fun and creative ways to encourage and inspire your team
Routinely communicates in an open way the team, keeping staff and management informed of any relevant TLE news
Ensures staff is engaged and participates in promotions
Is an effective and constructive communicator
Proactively addresses and relays any issues, concerns, or ideas from the team to the GM
Conducts staff reviews and coaches team members regularly
Projects professionalism and encourages the team to do so as well
Stays calm and helps diffuse any tricky situations that may arise, using solution based methods
Sales and Financial Performance
Keeps the team motivated to increase sales with focus on relevant KPIs
Has an eye on slower moving product lines and collaborates with the merchandising associate and buying team to help increase/maintain profits in departments.
Keeps up with damages and negatives to ensure all inventory counts are accurate.
Ensures the stockrooms are clean, organized, and all product is represented on the sales floor.
Works with port CRDC to ensure stock is making it into stockrooms.
Offers incentives and promotions for full staff participation in meeting sales goals.
Does year to date comparisons on store departments to compare against current numbers and spot any departments that could use an extra boost in product, or an extra push from sales floor team.
Keeps up with teams KPI’s to further help develop the team.
Runs and analyzes reports on store performance to help provide insight to store operations and the buying team
Communicates regularly with buyers to ensure stock levels and department profitability is up over last year. Helps buying team find potential growth opportunities in departments based on prior years performance and stock levels.
Helps run store inventory annually securing accurate reporting.
Employee Conduct
Embodies all of the TLE core values
Maintains a strict no drugs/alcohol policy at work
Makes sure internet usage is for store purposes only
Upholds company dress code
Is a true ambassador for the TLE brand as well as our vendors
Makes sure they lead by example, arriving to work in a timely manner and making sure team members are taking meal breaks/breaks in the time allotted
Is compliant with all store/company policies at all times
Key Relationships
ASM + Store Manager (SM)
ASM reports directly to SM
DM and ASM co-own the sales floor experience, making sure customer satisfaction is being met, along with sales goal and merch basics
ASM + Merchandising Associate (MA)
ASM + MA should be in regular contact regarding merchandising updates and/or moves (featured products, marketing initiatives, window displays, etc.) Partners with SM + MA for any merchandising projects
Direct Reports
Store Leads (SL) + Sales Team Members (STM)
All SL and STMs report to the ASM and SM
ASM oversees delegation of task and responsibility to SL and STM, ensuring all tasks point to customer experience
ASM provides SL and STM guidance on hitting sales goals for the day, as well as going over merch basics
Our Ideal Candidate
Helps the company achieve its big picture goals by maintaining store standards
Take initiative and has a competitive drive
Stays focused on results, while also being adaptive to the stores needs
Manages team in fun and creative ways
Is a firm, goal oriented leader that motivates their team keeping them engaged and enthusiastic
Builds relationships with team members, customers, and vendors
Is able to delegate tasks to team in an effective manner
Is good at doing routine work while also staying adaptable to the needs of the store
Acts independently and maintains a sense of urgency with tasks
Is results driven and utilizes systems to achieve sales goals
Benefits + Perks
$20.92/hour/Salary (non-exempt) - full-time (40 hours/week)
Health + dental plans available in addition to HealthiestYou
9 Observed holidays- added as Flex days for use
Front loaded Vacation (80 hours) + Sick Time
401K with up to 2% company match on one year anniversary
Generous employee discount
Occasional show or event tickets provided
Working with a group of kind, hard-working, hilarious, value-driven, talented humans
#J-18808-Ljbffr
Worksite address
portland, OR, 97204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.