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Job description
Overview
Benefits:
401(k) matching
Employee discounts
Flexible schedule
Health insurance
Smoothie King Baton Rouge General Manager: Job Purpose
Contributes to Smoothie King’s success by assisting the Manager leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:
Leading and developing of their team
Ensuring an exceptional Guest experience
Providing a high quality product
Maximizing sales performance
Driving profitability while maintaining a fun and welcoming atmosphere
Responsibilities
Building Effective Teams
Challenges the team to achieve results
Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected
Composure
Handles differences between Guests and Team Members without escalating the situation
Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
Is considered a confidant and/or resource in a tough situation
Drive For Results
Ensures team adhere to legal and operational compliance requirements
Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
Guest Focus
Encourages “Guest comes first attitude”
Trains and holds team accountable for delivering an exceptional Guest Experience
Solicits Guest feedback to understand Guest satisfaction
Hiring & Staffing
Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
Assists in training of staff
Integrity and Trust
Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
Fulfills cash handling, financial and inventory reporting responsibilities with honesty
Time Management
Sets priorities for Team and themselves each day
Relies on their team by delegating Daily Checklist tasks to Team Members on shift
Shows up on time for work
Completes required checklists and paperwork with no outstanding items by due dates
Experience Requirements
Guest Service experience in a restaurant or retail environment
2 Years
Supervision
1 Year
Benefits
401(k) matching
Employee discounts
Flexible schedule
Health insurance
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Worksite address
port allen, LA, 70767, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.