About this opportunity
Sally Beauty lists this Assistant Store Manager Sally Beauty 02903 opportunity in bluffton, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Manager – Store Manager Role
Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
Primary Duties
Brand (30%) : Provides supervision and supports the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
People (30%) : Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address them by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
Operations (30%) : Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manage inventory through ordering and shipment processing. They manage payroll hours and schedules appropriately. They ensure all store opening and closing procedures are performed correctly and timely and that they follow Company directives, assignments, and projects.
Safety / Loss Prevention (10%) : Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills, Abilities and Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years of retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to Grow and Learn
Flexible & Agile Adapter : Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Talent Builder : Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
Effective Communicator : Expresses information in a candid, straightforward way, creating an engaging and inviting, open environment
Team Builder : Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion
Customer Focused Partner : Understands and works to meet the needs of external and internal customers
Results Driver : Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Leads and motivates team and demonstrates grit with a determination to succeed
Strategic Thinker : Demonstrates vision and broad perspective to drive business performance
Big Picture Thinker : Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate
Problem Solver & Decision Maker : Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level – High
Departmental/Division Level – High
Project Level – High
Consultative Level – High
The Amount of Discretion or Freedom This Position Has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipments or record boxes. The work may require specific, but common, physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings, and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
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Worksite address
bluffton, SC, 29910, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.