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Job description
Description
Crosby’s is looking for a motivated and dependable Assistant Store Manager to help lead daily store operations. In this role, you’ll support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.
You’ll play a key role in supervising team members, maintaining high operational standards, and ensuring every customer has a great experience—every day, every time.
What You’ll Do
Customer Experience
Deliver prompt, friendly, and professional service to every customer
Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards
Promote and assist customers with enrolling in My Crosby’s Rewards
Drive sales through suggestive selling and add-on recommendations
Handle customer concerns and resolve issues when the Team Leader is not present
Store Operations
Help oversee daily operations to ensure efficiency and profitability
Maintain store cleanliness, organization, and brand standards
Support merchandising, promotions, and inventory management
Ensure compliance with all food safety, tobacco, alcohol, and company regulations
Communicate effectively with team members and leadership
Team Leadership
Train, coach, and support store associates
Assist with scheduling and maintaining proper staffing levels
Provide feedback on employee performance and development
Foster a positive, respectful, and team-oriented work environment
Financial & Administrative
Assist with inventory control, audits, and reporting
Support accurate cash handling and daily bank deposits
Review timekeeping and assist with payroll processing
Report discrepancies and maintain accurate records
Safety & Maintenance
Help maintain a safe and secure store environment
Follow proper opening/closing procedures and cash security policies
Monitor equipment, cleanliness, and overall store conditions
Report maintenance or safety concerns promptly
Benefits
Medical Insurance with Employer Contribution
Voluntary Dental Insurance
Life Insurance- Company Paid
401K & Paid Time Off
Leadership Paid Training Program
Career growth opportunities!
Company Discounts
Significant Fuel Discounts!
Scholarship Opportunity and Tuition Reimbursement
Employee Assistance Program- Company Paid
Requirements
21 years of age
High School Diploma or equivalent
Able to work at least 40 hours/week, including weekends
Experience Preferred
Valid Driver’s license that meets company policy
Reliable transportation for position requirements (e.g., meetings, daily banking, etc.)
Serve Safe certified, preferred
Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins
Ability to clearly assess and validate customer identification
Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.
Tolerance of exposure to gasoline fumes and cleaning products.
Minimum Qualifications
21 years of age
High School Diploma or equivalent
The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development.) This position description is not intended to imply a contract of employment. Employment with Reid Group is "at-will". Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers' schedules and physical locations based on operational needs.
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Worksite address
buffalo, NY, 14266, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.