About this opportunity
Insomnia Cookies lists this Assistant Store Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT INSOMNIA:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
ABOUT THE ROLE:
At Insomnia Cookies, warm is more than how we serve our cookies—it’s how we show up for our guests, our teams, and each other.
As an Assistant Bakery Operations Manager (ABOM), you’ll help bring that to life every day by working side-by-side with your Bakery Operations Manager to build an energized, well‑trained team, create unforgettable guest experiences, and keep the bakery running at its best. You’ll coach and develop people, jump in wherever you’re needed, and take real ownership of the details that make a great bakery great—from staffing and inventory to quality, cleanliness, and execution. And when the BOM isn’t there, you’ll be ready to step up and lead.
This role is built for someone who wants more than an assistant manager job: it’s an opportunity to learn the business, grow as a leader, and develop the skills and confidence to one day run an Insomnia bakery of your own.
WHAT YOU’LL DO:
Partner with your BOM to lead day-to-day bakery operations and deliver an exceptional guest experience
Lead the bakery independently when the BOM is away, keeping the team focused and operations running smoothly
Coach, motivate, and develop Shift Leaders and Cookie Crew members through real-time feedback, recognition, and support
Support recruiting, interviewing, onboarding, and training to build a strong, fully staffed team
Help create schedules and manage labor to meet the needs of the bakery and the business
Support ordering, inventory management, product rotation, and shrink control
Maintain high standards for product quality, food safety, cleanliness, speed of service, and overall bakery execution
Complete required operational and administrative tasks accurately and on time
Identify opportunities to improve bakery performance and partner with your BOM and Area leadership to put solutions into action
Help create a culture where team members know what’s expected, feel supported, and are accountable for delivering their best
Jump in wherever needed—from serving guests and baking cookies to supporting the team during our busiest hours
MINIMUM QUALIFICATIONS:
1+ year of leadership experience in retail, restaurant, hospitality, or another customer‑focused environment
Experience coaching, motivating, and developing hourly team members
Strong communication, organization, and problem‑solving skills
Ability to thrive in a fast‑paced, team‑oriented environment
A hands‑on leadership style and willingness to jump into any bakery role when needed
Strong attention to detail and ability to manage multiple operational priorities
Passion for delivering exceptional guest experiences and building great teams
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation
Physical Requirements
Stand and walk for extended periods of time (up to 8 hours per shift)
Frequently reach, bend, stoop, twist, kneel, and lift
Lift, carry, push, and pull up to 30 pounds regularly
Occasionally lift up to 50 pounds with assistance
Use hands and fingers to handle bakery equipment, food products, and a point‑of‑sale system
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
Safely operate kitchen equipment in accordance with company procedures
Read order screens, recipes, and safety information
Communicate effectively with guests and team members in a fast‑paced environment
Work Environment
This position works in a fast‑paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late‑night, weekend, and holiday shifts are a regular part of the business.
Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.
Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.
Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre‑employment requirements applicable to the position and permitted by law.
Ready to Join?
We’re looking for leaders who bring great energy, take ownership, develop great teams, and love making someone’s day a little sweeter.
When you join Insomnia Cookies, you'll enjoy:
Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)
Opportunities for growth into Shift Leader and other bakery leadership roles
This is more than an assistant manager role—it’s an opportunity to learn the business, lead an incredible team, and prepare to run an Insomnia bakery of your own.
If you’re ready to lead from the front, grow your career, and help create warm moments one cookie at a time, we’d love to have you join the Insomnia Cookies family.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.