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Job description
Assistant Store Manager | Washington, D.C.
The Assistant Store Manager is responsible for ensuring that the store achieves or exceeds sales plan and profitability goals, as well as enhancing the David Yurman brand within the store and local market. This individual will also partner with the store management team in overseeing that all operational policies and procedures are being followed. The assistant store manager will effectively lead, coach and support sales professionals with a focus on clientele development and providing a high level of customer service to create a luxury experience.
The David Yurman City Center Assistant Store Manager will be accountable for the following key deliverables:
Core Responsibilities
Partner with sales professionals to meet their individual sales plans and KPI
Participate in the development and execution of strategic initiatives to deliver the sales budget.
Demonstrate an active role on the selling floor through sales leadership and client development
Support sales professionals in closing sales
Facilitate the implementation and success of special events held at the retail store
Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
Maintain visual presentation based on company vision and market needs
Clientele / Service Management
Coach and monitor in partnership with Store Manager, on sales professionals' accountability for client outreach and relationship development
Ensure store data capture goals are being achieved
Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met.
Provide appropriate feedback in partnership with Store Manager, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions
Operations
Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage.
Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns.
Implement and support all security measures
Partners with the sales professionals in the administration of special order requests
Oversee store opening and closing in the absence of the Retail Store Manager.
Talent
Partners with the Retail Store Manager in hiring and providing performance review feedback. Trains new Sales Associates.
Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance
Provide formal and informal feedback to staff to build ongoing development opportunities
Explain and enforce KPIs and ensure that staff is trending to those measures
Qualifications
Work Experience: Minimum 2-4+ years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations
Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff
Ability to manage multiple tasks in a fast-paced environment
Proven ability to drive results, and strategic vision to develop business
Language skills (Spanish) are a plus
Fine Jewelry and or Fine Watch experience preferred, but not required
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Computer Skills: Proficient in Microsoft Word, Excel, and Outlook
The expected base pay for this role is $80,000 - $90,000 annually.
Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.