About this opportunity
O'Reilly Auto Parts lists this Assistant Store Manager opportunity in westfield, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Store Manager
Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts .
Compensation Pay Range: $15.00 - $20.00 per hour.
Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom and ensure team member execution on customer service programs.
Work with the store manager to ensure the retail sales counter is adequately staffed during peak retail business hours.
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring training is current.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified team members.
Make sure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members comply with company policies, specifically adhere to posted work schedule, changes/deviations are approved by management, and clock in/out accordingly.
Perform all store opening/closing duties, perform day end procedures, verify/securing money/deposits, prepare bank deposits, lock doors, secure building, arming/disarming security alarms, and check/securing delivery vehicles.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification.
Desired:
Certified Parts Professional Certification; ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity Employment
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email or call , ext. 68901, and provide your requested accommodation and position details.
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Worksite address
westfield, MA, 01085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.