About this opportunity
Santa Barbara Humane lists this Assistant Veterinary Clinic Manager opportunity in goleta, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Santa Barbara Humane is looking for someone who wants to grow with our organization!
We are seeking an experienced and compassionate Assistant Veterinary Clinic Manager to join our Veterinary Services Team.
This is a working leadership position for someone who enjoys veterinary medicine, supporting a team, and helping improve clinic operations. Based on performance, leadership development, and organizational needs, there may be an opportunity to advance into a higher-level management position within approximately two years. Please read the job description below to see if this opportunity is for you.
SUMMARY: Responsible for supporting the Clinic Manager and Director of Veterinary Services with the daily operations of the veterinary clinic. Provides leadership, guidance, and operational support to ensure high-quality patient care, excellent client service, efficient workflows, and a positive team environment. This is a working leadership position that combines veterinary medical responsibilities with staff support, training, workflow coordination, scheduling, inventory management, client service, and operational improvement. Serves as a resource to clinic staff, reinforces established protocols and expectations, and promotes teamwork, accountability, and a positive workplace culture. Must support and advocate for the philosophy, programs, and policies of Santa Barbara Humane.
PRIMARY RESPONSIBILITIES:
Leadership & Team Support:
Supports the Clinic Manager with daily clinic operations and workflow coordination
Assists with staff scheduling, daily assignments, lunches, breaks, and coverage planning
Provides day-to-day guidance, support, and direction to veterinary assistants, RVTs, and client service staff
Serves as a resource and point of contact for staff questions, workflow concerns, and operational issues
Assists with onboarding, training, competency development, and continued education of team members
Helps promote accountability, ownership, follow-through, and consistent adherence to clinic expectations
Provides coaching and feedback and communicates performance concerns appropriately to the Clinic Manager or Director of Veterinary Services
Assists with employee development and performance discussions
Helps address staff concerns and promotes a respectful, professional, and collaborative work environment
Models positive communication, professionalism, dependability, and teamwork
Supports communication and collaboration between veterinary services, shelter, client care, mobile operations, and other departments
Helps ensure adequate leadership and team support during busy periods and changing operational needs
Participates in staff meetings, trainings, and organizational initiatives
Veterinary Medical Support:
Performs veterinary assistant and/or RVT duties within the scope of training, credentials, and applicable regulations
Humanely restrains animals for exams and related procedures using appropriate Fear-Free® handling practices
Assists with surgical preparation, surgical procedures, anesthesia monitoring, patient recovery, and post-operative care
Performs medical procedures including blood draws, medication administration, vaccinations, microchip implantation, and other approved procedures
Monitors animal health and communicates abnormalities, concerns, or changes in patient condition to veterinarians and leadership
Supports timely medical care and adoption readiness for shelter animals
Collaborates with Shelter Liaison staff regarding patient care plans, medical status, and follow-up needs
Maintains accurate, complete, and timely medical records and documentation
Follows established medical protocols, treatment plans, and patient-care standards
Maintains and properly uses medical equipment including autoclaves, IV catheters, fluid pumps, monitoring equipment, and other clinical equipment
Promotes patient safety, comfort, and appropriate handling practices throughout the clinic
Assists with special surgery days, mobile clinic operations, community programs, and other veterinary initiatives as needed
Clinic Operations, Workflow & Inventory:
Helps coordinate daily clinic flow and identifies opportunities to improve efficiency
Reinforces established workflows, SOPs, checklists, forms, and documentation standards
Monitors workflow barriers, overdue tasks, and operational concerns and communicates them to leadership
Helps ensure assigned tasks and documentation are completed accurately and within required timeframes
Assists with inventory management, ordering, receiving, organization, and distribution of medical and operational supplies
Monitors inventory levels and communicates supply needs to leadership
Supports accurate inventory records and database informationHelps maintain clean, organized, safe, and functional treatment areas, exam rooms, surgery areas, and other clinic spaces
Supports implementation of OSHA, safety, security, and organizational procedures
Assists with process improvement initiatives and implementation of operational changes
Supports communication and appropriate handoffs between shifts, departments, campuses, and mobile operations
Client Service :
Promotes a welcoming, compassionate, professional, and client-centered environment
Supports staff in providing accurate and consistent information regarding services, scheduling, policies, procedures, and follow-up care
Assists with complex or escalated client concerns
Helps resolve client concerns respectfully while maintaining appropriate clinic policies and boundaries
Educates clients regarding veterinary services, programs, resources, and expectations
Helps establish realistic expectations and communicate limitations appropriately
Helps maintain positive relationships with clients and community members
Promotes a highly efficient and client-centered environment
QUALIFICATIONS:
Minimum of two years of veterinary clinical experience as a Veterinary Assistant, RVT, or equivalent
Strong knowledge of veterinary medical procedures, patient care, and animal handling
Previous lead, supervisory, or management experience preferred
RVT credential preferred
Experience with staff training, onboarding, or performance coaching preferred
Experience with ShelterLuv or similar veterinary/shelter management software preferred
Shelter medicine, high-volume, community medicine, or nonprofit veterinary experience preferred
Knowledge of Fear-Free® animal handling practices preferred
Must possess excellent oral and written communication skills
Must possess strong organizational, time-management, and problem-solving skills
Must be able to manage multiple priorities and meet deadlines in a fast-paced environment
Must be able to work effectively with individuals from a variety of backgrounds
Must demonstrate professionalism, sound judgment, accountability, and follow-through
Must be able to provide direction and support to coworkers and maintain appropriate professional boundaries
Must hold a Veterinary Assistant Controlled Substance Permit (VACSP), if applicable, or have the ability to obtain the permit within the required timeframe
Must support and advocate for the mission, programs, philosophies, and policies of Santa Barbara Humane
CAREER DEVELOPMENT & ADVANCEMENT:
Santa Barbara Humane is committed to developing strong leaders within our organization
This position provides an opportunity to develop leadership, operational, and people-management skills while taking on increasing responsibility
Employees in this role may have the opportunity to take on additional leadership responsibilities as their skills and experience develop
Based on performance, leadership development, and organizational needs, there may be an opportunity to advance into a higher-level management position within approximately two years
Advancement is not guaranteed and is dependent upon performance, demonstrated leadership, organizational needs, and available opportunities
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
This position may require weekend, holiday, evening, overtime, and rotating schedule work based on operational needs
Work is performed within a veterinary clinic and animal welfare environment where exposure to animals, disease, bodily fluids, cleaning products, medical equipment, surgical environments, and other hazards is possible
Physical requirements may include bending, standing for extended periods, stooping, reaching, kneeling, and moving throughout the clinic for 8 or more hours
Must be able to safely restrain and handle animals of varying sizes and temperaments, including large, fearful, or fractious animals
Frequently lift and/or move up to 50 pounds
Occasionally assist with animals weighing 100+ pounds with appropriate support
Must be able to perform medical procedures requiring fine motor skills, dexterity, and attention to detail
Must be able to maintain professionalism, sound judgment, and compassion when working with sick, injured, fearful, or emotionally sensitive patients and clients
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
Santa Barbara Humane is an equal opportunity employer.
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Worksite address
goleta, CA, 93116, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.