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Job description
Leads and directs the Relationship Banking team in the Highland Park market to achieve optimal productivity, operational excellence and client satisfaction. Accomplishes sales objectives by attracting new deposits while delivering outstanding client service and retaining existing clients. Provides leadership, coaching and development to team members, fostering a high-performance culture aligned with the Bank’s Strategic Plan.
ESSENTIAL DUTIES
Provide effective leadership and management oversight for Relationship Banking team in the Highland Park market.
Develop, coach, mentor and motivate Relationship Bankers, Branch Operations Support staff and the Teller Manager ensuring exceptional client service, achievement of sales and operational goals and retention of high-performing employees.
Conduct monthly team sales and individual coaching sessions with staff.
Oversee and direct workforce planning, including, hiring, staffing, performance management and evaluations, promotion and compensation recommendations, disciplinary actions and terminations.
Implement action plans to improve quality of service.
Address the needs of existing and prospective clients.
Respond to inquiries regarding accounts and resolve client feedback.
Proactively recommend appropriate bank solutions which meet the clients’ financial objectives and achieve established sales goals.
Develop business and build relationships with clients.
Actively participate in service activities within the community, such as the local Chamber, Rotary, etc. to promote goodwill and generate new business.
Actively support current clients in their sponsored events and activities
Responsible for overseeing the successful completion of various projects related to the Relationship Banking department.
NONESSENTIAL DUTIES
Complete required reports
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Uses tact and diplomacy when interacting with clients
Branch travel may be required. Must be flexible to travel to other locations as needed.
Enjoy working with the public
Strong verbal and written communication skills
Detail oriented
Ability to multi-task
Ability to identify, research and resolve problems.
Strong knowledge of bank operations and regulations
Ability to motivate, lead and supervise people
TRAINING & EXPERIENCE
High School Diploma or GED
3-5 years managerial experience
Minimum 5 years’ banking experience
COMPENSATION
Expected Salary Range: $95,000 - $115,000
Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.
BENEFITS
First Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website:
First Bank Chicago is an Equal Opportunity Employer: disability/veteran
Crain’s Chicago Best Places to Work 2018 I 2019 I 2020 I 2021 I 2022 I 2023 I 2024 I 2025
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.