About this opportunity
AICPA lists this Associate Advisor - GEC opportunity in durham, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role:
Join our Global Engagement Center as a Contact Center Advisor and help members, students, prospects, and customers get the support they need across phone, email, chat and other service channels. You'll be part of a collaborative team focused on delivering clear, helpful and high-quality service. You will report to The Associate Director - Global Engagement Center.
Work Pattern: For the 6-week training period, you will be in-office every day. Thereafter, you will use a hybrid work schedule, with at least two days a week in our Durham, NC office.
Start date: 16 November 2026
Salary: $41,000 annually
Invest in your future with development opportunities to help you build expertise and grow your career.
Join a collaborative team where achievements are recognized and leaders are committed to helping you succeed.
Make an impact! Help members and students achieve their professional goals and shaping the future of the accounting and finance profession.
Enjoy variety and global exposure in a contact center environment where no two days are the same and you'll engage with members and students from around the world.
Have your voice heard by providing feedback on member experiences and contributing directly to service improvements across the business.
Unlock future career opportunities with a clear pathway for progression. Each year, between 20% and 25% of our GEC Advisors move into new roles, either within the GEC or across the Association.
What You'll Do:
Support inbound, outbound, chat, email, social, technical, membership, or student service activities as assigned.
Deliver professional responses and resolve member, student, prospect, or customer needs.
Monitor service levels, quality, productivity, revenue, retention, progression, and customer experience measures.
Help team members across channels and priorities where applicable.
Partner with other teams to improve end-to-end customer journeys.
Maintain accurate customer, membership, application, case, knowledge, or technical records in approved systems.
Support campaigns and programs that improve retention, conversion, engagement, product awareness, and member value.
Use data, feedback, technology, and process improvement to strengthen service efficiency and experience.
Worksite address
durham, NC, 27703, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.