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Job description
Work Location
Chelsea, Massachusetts, United States of America
Hours
40
Pay Details
$23.75 - $31.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business
Personal & Commercial Banking
Job Description
This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.
Depth & Scope
Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners
Can serve as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience
Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives
Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions
Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships
Performs and decisions a broad range of client transactions and multi-step activities within established financial limits
Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed
Education & Experience
High school diploma or GED
1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
Teller or cash-handling experience in a client facing/financial institution preferred
Ability to work during operating hours to include evenings, weekends and holidays as scheduled
Ability to complete required job-related training upon hire
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication
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Worksite address
chelsea, MA, 02150, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.