About this opportunity
WTW inc. lists this Associate Client Advocate opportunity in short hills, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
nThe Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level.
nThe Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.
nThe primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required.
nAs an ACA you are expected to have:
nnnBasic negotiation skills and demonstrated experience
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nnBasic account management skills and demonstrated experience
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nnBasic project management skills and demonstrated experience
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nnStrong presentation skills
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nnAbility to adapt to change
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nnSolid organization skills
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nnAbility to mentor a Client Specialist colleague
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n nAs an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader.
nNote: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
nThe Role
nnnRetains existing book of business, develops, and strengthens client relationships
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nnIdentifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
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nnProvides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
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nnRecommend appropriate solutions throughout the policy term (including acquisition due diligence)
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nnMaximizes the profitability of the client account & drives retention of that business
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nnIn collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting?
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nnCollaborates with client teams during Internal and External Strategy Meetings
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nnEngages with sales and broking to understand marketplace changes
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nnSupports the fee/compensation agreement and overall client invoicing processes
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nnSupports defensive RFP responses
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nnAids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules
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nnCoordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients
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nnEnsures all policy requirements (legal, regulatory & compliance) are met
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nnClient-level coordination & management of all service delivery (GSD)
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nnEngage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations
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nnGather and receive all client information working in collaboration with the Client Specialist
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nnResponsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.
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n nQualifications
nThe Requirements
nnnTargeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
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nnAble to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
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nnDepending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models
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nnRelationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
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nnNegotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships.
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nnBusiness Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
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nnKnowledge of commercial insurance renewal end-to-end process, steps and owners
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nnExcellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
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nnDaily management of work assignments, mentoring, and collaboration with a Client Specialist
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nnReceptive to feedback; critical thinking and problem-solving skills, high adaptability
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nnSupports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively
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nnStrong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
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nnProficient Microsoft Office skills and familiarity with other relevant online tools
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nnMust achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed
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nnInsurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
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n nThis position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
nCompensation and Benefits
nBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
nCompensation
nThe base salary compensation range being offered for this role is $90,000-$120,000 USD per year.
nThis role is also eligible for an annual short-term incentive bonus.
nCompany Benefits
nWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
nnnHealth and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
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nnLeave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( ( Washington State only )
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nnRetirement Benefits: Contributory Pension Plan and Savings Plan (401k).
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n nPursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
nAt WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
nWe understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
nEOE, including disability/vets
Worksite address
short hills, NJ, 07078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.