About this opportunity
Wursta lists this Associate Client Success Director opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Wursta aims to help companies navigate complex technology landscapes, especially within AI, to help those companies to scale their capabilities, and increase productivity. We specialize in providing a range of services including cloud services, managed services, custom development, cybersecurity, and AI solutions, with a focus on enabling digital transformation.
***Located in Austin, TX, this role offers a hybrid work arrangement***
We are searching for an experienced, self-motivated, detail-oriented, and results-driven Sr. Account Manager. An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.
As Wursta's people manager of the client success team you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Account Manager’s role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.
Key Responsibilities Include:
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts
Coordinate technical resources needed for up-sell opportunities and support issues
Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Negotiate contracts and close agreements with C-Level stakeholders that maximize profits
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts)
Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.
Required Skills:
4+ years of sales management experience
6+ years proven work experience in account management or customer success
A proven track record of achieving team target of 3 to 6 million in revenue per quarter
Strong ability to pitch and consult new service offerings to key accounts
Excellent communication and presentation skills
Attention to detail, strong organizational skills, and a bias for action
A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment
SaaS Experience
Preferred Qualifications:
MSP or Google Partner experience is a plus
BA/BS or equivalent experience
Google Workspace experience
Cloud experience
Interview Process
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:
Work Style Survey: As a required next step in our application process, please complete this brief survey to help us learn more about your work style:
Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit.
Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team.
Meet your peers: After that, you'll meet with members of the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have.
Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision.
Get a decision: We'll get back to you within the week to let you know what's next.
Our Values
We are driven and guided by our shared values:
Make it win-win
Do it uncommonly well
Remain humble
Strive to be better
We are one team
Be accountable
Equal Employment Opportunity
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Other
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.