About this opportunity
Cleveland-Cliffs Steel LLC lists this Associate Customer Account Representative opportunity in burns harbor, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Burns Harbor, IN
Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in NW Indiana at Burns Harbor or Indiana Harbor. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.
Summary of Responsibilities:
Provide day-to-day front-line customer support
Build strong customer relationships with internal and external customers working in a team environment
Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements
Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties
Verify and audit manufacturing order details
Confirm orders have been approved for production
Monitor hold queues
Manage data files for inter-company transfers
Other duties as assigned
Minimum Qualifications:
High School Diploma or GED
2 years relevant work experience
Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Strong problem solving, planning and decision-making skills
Initiative, detail orientation and problem-solving skills
Effectively communicates with team internally and externally
Preferred Qualifications:
Bachelor's degree
Knowledge in SAP
Experience working with Linux mainframe applications/ ERP systems
Proven analytical capabilities
Intermediate level in Microsoft Excel
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail call and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.