About this opportunity
Applied Systems lists this Associate Customer Support Technician opportunity in dallas, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Associate Customer Support TechnicianTransforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.We're searching for an Associate Customer Support Technician to join our outstanding Support team in this remote work opportunity based in the United States. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.What You'll DoAnswer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applicationsTriage and troubleshoot problems with customers to understand and document the nature of such problemsFocus on problem resolution while providing effective, proficient customer service in a professional and courteous mannerCommunicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessaryWe're Excited to Learn More About YouYour experience may include:1+ years of customer service experienceStrong written and verbal communication skills; strong telephone skillsExperience working with technology and Microsoft applicationsYou may have other skills or credentials, including:Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kindA passion for problem-solving and providing a high level of customer careConfidence in interacting and learning about various technology applications, software, network infrastructureExperience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.LocationCandidate will need to reside in the United States, working arrangement will be remoteWe know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!When You Join Team Applied, You Can Expect:A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:Medical, Dental, and Vision CoverageHoliday and Vacation TimeHealth & Wellness DaysA Bonus Day for Your BirthdayOur targeted starting base salary in the United States for this position ranges from $42,000 - $52,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.EEO StatementApplied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Worksite address
dallas, TX, 75201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.