About this opportunity
Essen Healthcare lists this Associate Director (AD) of Enrollment opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.
Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.
Job Summary
The Associate Director of Enrollment, Care Management will lead and oversee all enrollment operations for Essen Health Care's Care Management and Health Home programs. This role is responsible for managing enrollment strategy, ensuring regulatory compliance, optimizing workflows, and supporting growth initiatives across partner organizations.
The ideal candidate is a results-driven operational leader with deep knowledge of NYS Health Home enrollment requirements and the ability to scale enrollment processes while maintaining accuracy, compliance, and high service standards.
Responsibilities
Enrollment Operations & Strategy
Oversee all enrollment and eligibility processes for Care Management and Health Home programs
Develop and implement enrollment strategies to support growth targets and program expansion
Ensure accurate and timely member enrollment in compliance with NYS DOH and Medicaid Managed Care requirements
Manage enrollment forecasting and volume planning
Compliance & Quality Assurance
Ensure enrollment processes meet regulatory and documentation standards
Conduct regular audits of enrollment files and workflows
Partner with Compliance and Quality teams to address gaps and corrective actions
Maintain audit readiness for regulatory reviews
Team Leadership & Development
Build, manage, and mentor enrollment teams
Develop standardized training programs and operational procedures
Foster a culture of accountability, accuracy, and continuous improvement
Cross-Functional Collaboration
Partner with Care Management Operations, Compliance, IT, Billing, and Clinical teams
Support onboarding of new Care Management partners and programs
Collaborate with Growth & Strategy teams to align enrollment efforts with expansion initiatives
Process Improvement & Systems Optimization
Design scalable enrollment workflows and best practices
Leverage data and metrics to improve turnaround times and member experience
Partner with IT to optimize enrollment systems and reporting tools
Reporting & Performance Metrics
Track and report key enrollment KPIs including:
Enrollment volume
Processing turnaround time
Error rates
Audit findings
Provide regular performance reports to senior leadership
Qualifications
5+ years of experience in healthcare enrollment, care management, or Health Home operations
Strong knowledge of NYS Health Home enrollment and Medicaid Managed Care requirements
Proven experience leading teams and managing operational workflows
Experience with enrollment systems, EMRs, and reporting platforms
Excellent organizational, analytical, and communication skills
Bachelor's degree required; Master's degree (MHA, MPH, MBA) preferred
Preferred Qualifications
Experience supporting population health or value-based care programs
Knowledge of NYC/Bronx healthcare market
Experience scaling enrollment operations across multiple partners or sites
Familiarity with regulatory audits and quality improvement initiatives
Core Competencies
Enrollment Operations Leadership
Regulatory Compliance
Process Optimization
Data-Driven Decision Making
Cross-Functional Collaboration
Team Development
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.