About this opportunity
PHD lists this Associate Director, Business Operations (Furniture Client) opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought‑leadership, creativity and innovation has seen us grow from a challenger agency in the UK, to a global leader with over 6,000 employees in over 100 offices worldwide. We combine the latest industry insight with the best creative minds to produce planning innovation and create award‑winning work for some of the world’s largest advertisers. Finding a better way is our ethos and sums up how we approach everything – from a new client brief to the way we work.
Associate Director, Business Operations
PHD is seeking an Associate Director, Business Operations to support a furniture brand. This role sits at the center of how the account runs day‑to‑day — ensuring teams across planning, activation, marketing science, and finance operate in a coordinated, structured way.
We are specifically looking for someone who has worked in media planning or activation and understands how agency teams actually function in practice. That experience is critical to helping build the right ways of working, governance structures, and team operating models that allow a complex account to run smoothly.
If you understand how campaigns move from strategy to execution — and know where the operational friction points typically occur — this role will give you the opportunity to help design better systems that enable teams to execute with clarity and confidence.
About the Role
The Associate Director, Business Operations helps design and operationalize how the team works together. This role partners closely with Planning, Activation, Marketing Science, Finance, and Account Leadership to ensure the right structures, processes, and ownership models are in place across the account. You will help build RACIs, ways of working, governance frameworks, and operational guardrails that ensure teams know when to engage partners, how work moves through the organization, and how priorities are executed effectively. This is a strategic operations role, focused on improving how teams function — not just managing tasks.
Key Responsibilities
Team Structure & Ways of Working
Design and implement clear ways of working across Planning, Activation, and Marketing Science teams
Build and maintain RACI frameworks that clarify roles, decision rights, and escalation paths
Help teams understand who should be involved, when, and why across key workstreams
Identify operational friction points and recommend improvements to team structure and workflows
Cross‑Functional Coordination
Partner with Planning and Activation leaders to ensure campaign execution aligns with operational processes
Facilitate alignment across Planning, Investment, Marketing Science, and Finance
Support priority projects by bringing the right teams together and solving operational challenges
Help leadership navigate complex workstreams by ensuring clear ownership and coordination
Operational Governance
Strengthen cross‑channel QA and trafficking governance
Standardize workflows that improve consistency and efficiency across teams
Maintain key operational trackers and documentation to ensure transparency into timelines and deliverables
Deliverable & Quality Oversight
Ensure reporting and deliverables meet client expectations for quality and timeliness
Maintain documentation around operational processes and governance standards
Monitor post‑launch controls to ensure campaign accuracy in market
Financial & Budget Oversight
Support governance of media budgets across workstreams
Monitor staffing utilization and burn rates
Flag financial or operational risks early and help leadership determine the right course of action
Qualifications
6–8+ years of experience in media planning, activation, or agency operations
Strong understanding of how media planning and execution teams work together
Experience working across multiple channel teams within an agency environment
Ability to design structured processes, governance models, and operational frameworks
Strong Excel and operational workflow management skills
Confidence working with senior stakeholders and facilitating cross‑team alignment
What Sets You Apart
You understand how agency teams actually operate, not just how processes look on paper
You know where execution typically breaks down and how to fix itassistantanalysisWe need to check the HTML again whether any disallowed tags remain. We also need to check for any standalone tags containing nothing? All good. No tables. No , no . No , leftover. Good. Now we must evaluate new formatting: All paragraphs are in , lists are proper, no table, no font, no consecutive
(none). Headings use
. Good. I note that there's
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.