About this opportunity
TrialX lists this Associate Director, Clinical Trial Solutions (Program Management) opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Associate Director, Clinical Trial Solutions (Program Management)
About TrialX
TrialX is a leading provider of clinical trial patient recruitment and engagement solutions. Our platform leverages AI, advanced matching algorithms, and deep industry expertise to connect patients with the right clinical trials—faster and more efficiently. We partner with sponsors, CROs, and research sites to streamline recruitment and improve study outcomes while maintaining a strong human touch.
Role Overview
We are seeking an Associate Director, Clinical Trial Solutions to serve as a Program Manager for large, enterprise client engagements. This role sits at the intersection of client strategy, delivery execution, and team leadership.
You will own the success of key accounts, lead cross-functional initiatives, and manage Client Services teams to ensure high-quality delivery across recruitment and patient engagement programs. You’ll also play a critical role in mentoring junior team members and shaping best practices as we scale.
Key Responsibilities
Program & Client Management
Serve as the primary Program Manager for large-scale client engagements (pharma, biotech, CROs)
Own end-to-end delivery of enterprise platform implementations
Develop and manage project plans, timelines, budgets, and KPIs
Act as a strategic advisor to clients, providing insights on recruitment performance and optimization
Lead regular client communications, including business reviews and executive updates
Team Leadership & Operations
Manage and support Client Services team members across multiple engagements
Drive operational excellence and consistency in delivery processes
Collaborate with Product, Engineering, Marketing, and Data teams to execute programs effectively
Identify risks, troubleshoot issues, and ensure timely resolution
Mentor and coach junior team members, including project managers and coordinators
Support onboarding and training of new hires
Foster a culture of accountability, collaboration, and continuous improvement
Strategic Contribution
Contribute to development of scalable delivery frameworks and best practices
Provide feedback to Product and Leadership teams based on client needs and market trends
Support business development efforts, including solutioning and client presentations as needed
Qualifications
Required
6–10+ years of experience in clinical trials, patient recruitment, or life sciences services
Proven experience managing large, complex client programs or accounts
Strong understanding of clinical trial operations and recruitment challenges
Demonstrated ability to lead cross-functional teams and manage multiple priorities
Excellent communication and stakeholder management skills
Preferred
Experience working with digital recruitment platforms or patient engagement technologies
Background in SaaS or technology-enabled services
Prior experience managing distributed or global teams
PMP or similar project management certification is a plus
What Success Looks Like
High client satisfaction and retention across key accounts
Consistent on-time, on-budget delivery of recruitment programs
Strong team performance, engagement, and growth
Measurable improvements in recruitment outcomes and operational efficiency
Why Join TrialX?
Work at the forefront of AI-driven clinical trial innovation
Make a meaningful impact on patient access to clinical research
Collaborate with a mission‑driven, global team
Opportunity to grow into senior leadership roles
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.