About this opportunity
SupportFinity™ lists this Associate Director, Experience Design opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
We are the connected marketing agency, a full-service agency with modern creative & media, data, and technology services all under one roof.
We are connected in the way we think and the way we work. At the heart of our company are great people that we call Unicorns. Our Unicorns are open, bold, and curious and love to solve complex problems for clients in unique ways.
Our AI team sits at the cutting edge of digital transformation, powering new solutions with data and technology, and our AI design team execute great work in the smartest way possible. We are passionate about transforming ideas into results as we constantly negotiate, organize, and understand the ever-changing landscape of digital marketing and technology.
Overview
This role focuses on building, scaling, and governing a cohesive design system for our suite of AI-powered tools, primarily used across internal platforms but also packaged as client-facing products. You’ll define the foundational patterns, components, guidelines, and governance that ensure these tools are consistent, usable, accessible, and trustworthy as they grow.
You’ll be part of a team of experience designers across UX, visual design, content, and copy; setting direction, elevating quality, and ensuring system thinking is embedded across all work.
The role is rooted in platform and systems design: establishing shared rules and conventions so AI capabilities behave in predictable, understandable ways across workflows, teams, and use cases. While the primary focus is internal, there will be select opportunities to contribute to client-facing work.
Responsibilities
Build, scale, and govern the AI design system
Help define and evolve system-level patterns, components, and guidelines for AI interactions and behaviors
Apply and extend standards that support consistency and scalability across tools and teams
Partner with design and product leads to support system governance and ongoing iteration
Contribute to documentation, usage guidance, and system adoption across the organization
Contribute and strengthen the design team
Play a central role within a multidisciplinary design team across UX and Visual Design
Support and mentor designers through system thinking, best practices, and hands‑on collaboration
Help set direction and shared expectations for system‑led design work in a fast‑changing AI landscape
Contribute to maintaining high craft, cohesion, and quality across design outputs
Design AI-enabled Experiences
Develop shared interaction models for generative and assistive capabilities
Ensure AI features integrate cleanly into existing tools and workflows
Design human‑in‑the‑loop patterns as a core system principle
Embed trust, ethics, and accessibility
Integrate ethical safeguards, transparency, and accessibility into system standards
Design guardrails that reduce bias, misuse, and over‑automation
Improve clarity, comprehension, and cognitive ease across AI experiences
Partner across teams
Collaborate closely with product, engineering, and leadership
Align system decisions with technical constraints and business goals
Champion system consistency over one‑off solutions
Qualifications
Experience & systems thinking
8+ years of experience as a product or experience designer (hybrid UX/UI)
Strong experience contributing to platforms, products, or design systems at scale
Experience collaborating within multidisciplinary teams across UX, visual, and content
Experience designing complex systems, components, and tools
AI & platform fluency
Hands‑on experience designing AI‑powered products, features, or capabilities
Comfort treating AI as a system‑level capability, not a feature
Understanding of human‑in‑the‑loop design
Ethics, accessibility, and judgment
Experience embedding ethics and accessibility into design thinking and execution
Strong design judgment in ambiguous, fast‑moving environments
Clear communicator who can influence cross‑functional partners
Additional Information
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact
Compensation Range to reflect each location - Chicago: $106,780- $153,405; Boston: $106,780 - $163,632; New York: $106,780 - $170,937 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.
All your information will be kept confidential according to EEO guidelines.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.