About this opportunity
Oakland Museum of California lists this Associate Director, Membership opportunity in oakland, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Associate Director, Membership
US-CA-Oakland
Job ID:
Type: Regular Full-Time
# of Openings: 1
Category: Development
Oakland Museum of CA
Overview
POSITION SUMMARY
The Associate Director, Membership is responsible for growing and managing OMCA's membership program ($75 - $1,499 levels). The Associate Director, Membership will develop strategies to increase revenue through acquisition and strong member retention, enhancing the program to deepen members' connection to the museum, and emphasizing the philanthropic impact of their gift. The position will track and report on membership revenue, manage the annual membership budget, and manage the Membership Coordinator. The Associate Director, Membership will work collaboratively across the museum to identify opportunities for members to find deep and meaningful connections to OMCA. Ideal candidates will embrace new digital marketing trends and demonstrate enthusiasm for innovations in the field of museum membership.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
INSTITUTIONAL RESPONSIBILITIES
Demonstrate passion and enthusiasm for the work of OMCA, a multi-disciplinary museum with an unparalleled collection of California art, history, and natural science; an institution that is deeply rooted in community and proudly serves as a civic anchor for Oakland and the Bay Area
Support the Museum's mission, values, vision, and commitment to building trust, understanding, and connection among people and groups in our community
Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives
Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role.
POSITION DUTIES AND RESPONSIBILITIES
Design and implement membership renewal campaigns, and explore opportunities for automations in the membership engagement and renewal cycle
Design and implement acquisition campaigns to obtain new members using direct mail, onsite, and online solicitations
Plan and execute Annual Fund campaigns
Leverage data to analyze successes and iterate in future campaigns
Partner with the Visitor Experience and Marketing teams to maximize the membership opportunity to those onsite and through social media and other marketing channels
Oversee OMCA's Member engagement journey, including marketing, communications, onsite events and other member activations
Develop Member communications and collateral for print, onsite, and online distribution including appeals, web copy, brochures, forms, and eNews
In coordination with the Development Events staff, supervise member events and openings
Coach and manage the Membership Coordinator who supports customer service, email marketing, renewal cycles, fulfillment, and execution of member events
Create and manage the annual budget for OMCA's membership program, including detailed revenue projections and expenses that can be articulated as part of larger strategies
Create and support systems and procedures to ensure accurate data entry and reporting for Membership and the Annual Fund
Manage and cultivate relationships with OMCA colleagues, outside consultants, and vendors for design, printing, production, mail services, list exchange, and e-commerce
Build and cultivate relationships with other arts and cultural organizations to develop reciprocity and marketing collaborations
Lead initiatives as a project manager, with the ability to see larger strategies while also managing numerous details
Act as a collaborative leader helping OMCA identify and implement earned revenue opportunities, understand and use data effectively, and embrace our vision for a thriving museum
Qualifications
EXPERIENCE
5+ years of related experience including at least one year of supervisory/lead experience
Working knowledge of document, spreadsheet, slides, and project management software required; Google Suite and Asana preferred
Relational database (CRM) experience required; Tessitura preferred
Familiarity with data management best practices
Experience with membership programs and nonprofit fundraising
Experience running email marketing campaigns, ideally for membership or fundraising
Demonstrated ability to mentor, coach and motivate teams of both direct reports and colleagues across the organization
Exceptional communication skills and experience with general public, donor groups, press, external and internal stakeholders
English language proficiency in both spoken and written form; fluency in Mandarin or Spanish a plus
WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:
Museum environment involves both indoor and outdoor working conditions
Ability to travel between OMCA locations, and other travel as required by position responsibilities
Ability to work a flexible schedule, including evenings and weekends
EEO STATEMENT
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.
COMPENSATION: $105,010
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Worksite address
oakland, CA, 94616, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.