About this opportunity
Answering Service Care lists this Associate Director of Business Development opportunity in pompano beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A Legacy of Excellence in Customer Service
For more than 50 years, Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and beyond, we deliver professional, reliable customer support across all industries.
As a third-generation family business, ASC is built on a people-first culture centered around long-term relationships, with both clients and employees. Many of our team members and clients have been with us for more than 20 years, with nearly 200 employees across offices in Washington, New Jersey, North Carolina, and Florida!
Why Join Answering Service Care?
A people-first culture that values long-term relationships and career growth
Industry-leading training across multiple fields
Stability and advancement opportunities in a company that has thrived for 50+ years
Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that build lasting relationships and consistently exceed expectations. If you are passionate about helping others, have an appreciation for modern technology, and thrive in a fast-paced, professional environment, we would love to connect with you.
About The Role
Associate Director of Business Development (In-office position, Margate, Florida)
Answering Service Care (ASC) serves more than 4,000 businesses nationwide with professional live answering and communication solutions. For over 50 years, we’ve built our reputation on reliability, long-term relationships, and service excellence.
We are seeking a Senior Manager of Customer Success to lead our Customer Success team and oversee our Manager of Customer Solutions. This leader will own the strategy and execution behind client retention, expansion, and long-term account growth across our portfolio.
This is a revenue-impacting leadership role with direct influence on recurring revenue performance. You will inherit a strong service organization and evolve it into a proactive, metrics-driven growth function.
What You Will Be Responsible For
Client Retention, Expansion & Revenue Growth
Own client retention and revenue expansion performance
Reduce churn through structured engagement and proactive client management
Identify value-add and growth opportunities aligned with client goals
Establish and monitor client health metrics to drive action
Upsell existing accounts through net new services and adding to existing services by adding sister locations, increasing the scope of work, etc
Building Strategic Client Relationships, Improving Digital Reputation, & Optimizing Referral Program
Implement structured business reviews and recurring value conversations
Ensure clients clearly understand the impact and ROI of our services
Personally manage high-value and strategic accounts
Strengthen long-term partnerships rooted in trust and performance
Design and own a scalable reputation engine that drives consistent 5-star reviews across key platforms, including Google, Trustpilot, Clutch, etc
Own and scale the $200 client referral program as a measurable, repeatable revenue channel.
Building & Leading a High-Performing Team
Build, lead, and develop a high-performing Customer Success team
Directly manage the Manager of Customer Solutions, aligning both teams around measurable retention and growth objectives
Design and implement a Tier 1 support structure within Customer Solutions that enables Customer Success to focus on strategic account expansion
Lead the cultural shift from reactive service execution to consultative, relationship-driven account management
Define and own KPIs tied directly to retention, expansion, and engagement
Enforce a culture of accountability through data-driven decision-making, disciplined coaching, and performance management
Cross-Functional Leadership
Partner with Sales to ensure seamless onboarding and post-sale alignment
Collaborate with Operations, Billing, and Customer Solutions to resolve client needs efficiently
Identify trends and insights that enhance service delivery and client experience
What We Are Looking For
7+ years of leadership experience in Customer Success, Account Management, or Client Services
Proven ownership of retention and expansion metrics
Experience in building and developing high-performing teams
Strong consultative communication skills
Background in recurring revenue or service-based businesses preferred
Strategic mindset with operational discipline
Ability to balance relationship excellence with measurable performance outcomes
Bachelor’s degree in Business, Management, Communications, or a related field preferred
Prior experience in a Software as a Service business is a plus
You view Customer Success as a growth engine, not a support function.
You are comfortable owning revenue outcomes and making performance-driven decisions.
You build strong teams, hold high standards, and lead with both accountability and integrity.
What Success Looks Like
Achieving ~5% net annual growth in total client count, driven primarily through improved retention, expansion, and referrals
Meaningful reduction in annual client churn
Increased revenue per client through expanded services and additional locations
A fully implemented customer success model tied to proactive engagement
A Customer Success operating cadence that is measurable, repeatable, and revenue-aligned
Benefit Highlights
Weekly Pay
Paid Training
Health/Dental/Vision & Term Life
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement up to $375 a month
Gym membership reimbursement
Company-sponsored snacks
Reward and Recognition platform
401k match
And More!
This position’s starting salary is $100,000 annually, depending on experience.
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Worksite address
pompano beach, FL, 33072, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.