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Job description
Lilly in Indianapolis, IN, seeks an Experience Monitor in the Capability Monitoring team to investigate service and experience issues across Consumer Services Hub capabilities. You will document evidence, triage escalations, and collaborate with capability owners to drive resolutions.
Role requires a Bachelor's degree and at least 3 years in customer experience or related fields; fluency with AI tools is a plus. Travel 5-10% as needed.
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.