About this opportunity
The University Of Denver lists this Associate Director of Graduate Enrollment CRM and Systems opportunity in denver, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Associate Director of Graduate Enrollment CRM and Systems
Job no:
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Business Operations / Services, Enrollment
Division: Office of Graduate Education
Position Summary
This position is responsible for the functional support of Technolutions Slate CRM, ensuring the student systems operate efficiently and effectively by identifying, designing, and applying the most effective technologic and business practice solutions. The position applies demonstrated expertise and leadership to guide the departments and users of the supported systems to the most effective use of the systems to achieve the goals of each graduate academic unit and the strategic mission of the University of Denver.
Full time telework/remote work schedule is available as an option.
Essential Functions
Collaborates with departments to provide support in designing and maintaining application forms and enhancing existing applications. Defines system requirements and priorities and offers viable alternatives where necessary.
Provides technical training, guidance, and resource support for end users, departmental staff, and the OGE team.
Works collaboratively with administrative offices and academic departments to define, develop, and document office and inter-office policies and procedures.
Collaborate with IT systems engineers, database administrators and other technical staff to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group.
Develops, plans, and participates in the testing of upgrades and new releases. Creates training plans and documentation to conduct training sessions related to student software systems and processes
Maintains the Slate CRM data environment, including creating, improving, and documenting data fields, rules, and uploads.
Works with third-party vendors who offer additional online program options to setup/troubleshoot/enhance integrations and manage any data issues that may arise.
Evaluate and either approve or deny Slate admissions access requests for new users.
Attend and participate in OGE sponsored on/off campus events.
As a functional expert of Slate at the graduate level, the Associate Director leads individual team projects and Slate working groups of up to 15 people, including scheduling, setting, and executing the agenda, providing follow up notes and educating the campus Slate community of changes and updates to the systems.
The Associate Director confers with the Director of Graduate Enrollment CRM System to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality, ensuring high levels of performance in the graduate admissions process.
Interfaces regularly with the Enrollment team in OGE to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality.
Utilizes existing Slate CRM, including working knowledge of SQL, for queries, departmental reporting, business processes/integrations, and email campaigns.
Other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
Ability to analyze and engineer complex multifunction technical projects
High level of accuracy and organization
Strong interpersonal skills
Excellent verbal and written communication skills
Exceptional analytical and decision‑making skills
Ability to organize time and tasks
Ability to solve problems and forward-thinker
Ability to prioritize projects and multi‑task
Project management skills that include but are not limited to the following: personal organization, strong negotiation skills, problem solving skills, and organizational awareness to ensure goals and objectives are completed on time.
Ability to carry out needs assessment, system integration and design support and general change management support
Required Qualifications
Bachelors degree, or equivalent years of experience and education
2 to 3 years of work experience in Admissions/Enrollment
6 years of experience with system implementation, including working with faculty and staff to establish and achieve desired outcomes
Expert Slate user
Working knowledge of SQL
Preferred Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field of study.
Experience with Ellucian (SunGard) Banner/Admissions module
Experience in programming or web development
Experience in a service‑orientated work environment
Experience working with multiple teams in admissions/enrollment in higher education
Experience in ETL management, process, and technology.
Standard office environment.
Unexpected interruptions occur often and stress level is moderate to high.
Noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasionally required to move about the office/campus.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.
Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) October 19, 2026.
Salary Grade Number
The salary grade for the position is 11.
Salary Range
The salary range for this position is $75,000 - $85,000.
Benefits
The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.
Please include the following documents with your application
1. Resume
2. Cover Letter
Advertised
September 25, 2026
Applications close
October 19, 2026
The University of Denver Annual Security and Fire Safety Report is available. This report includes statistics from the previous three years concerning reported crime that occurred on campus, in certain off-campus buildings or property owned or controlled by the University of Denver campus and statistics for fires in University housing. The report also includes institutional policies concerning campus security and other safety information along with fire safety policies and procedures. You may obtain a hard copy of this report by contacting the Department of Campus Safety or by accessing the following website:
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Worksite address
denver, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.