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Job description
Position Description
In consultation with the Executive Director and Deputy Director,the Associate Director will be responsible for providing directionand coordination of student accounts. This position hasresponsibility for delinquent accounts, maintains a portfolio ofaccounts transferred to collection agencies, and negotiatessettlement agreements. This position coordinates the MonthlyPayment Plan, issues promise-to-pay agreements, deferrals, and holdclearance agreements. The Associate Director manages Third Partybilling and Special Programs including Study Abroad, InternationalStudent programs, Veterans Benefits and the AP Teacher Workshop.The Associate Director will be able to counsel students andfamilies on financing/payment options, account Holds, Collections,Refunding of Credit Balances and the Title IV aid Book Voucherprocess.
This position supports eBilling and receipting, refunding andeRefunds, issuance of 1098-T tax statements, and all cashiering andpayment platforms such as payment plans, check scanning, depositpayment gateways, marketplace platforms, etc. This individual willalso be responsible for working collaboratively in managing studentissues.
This is an in-person, on-campus, non-remote position.
Job Responsibilities
The Associate Director is responsible for coordinating allaspects of the students’ account, account receivable and generalledger
Counseling students and families on their account,financing/payment options, account Holds, Collections, Refunding ofCredit Balances and the Title IV aid Book Voucher process
Manage and maintain all Banner Accounts Receivable, BannerDocument Management Systems (BDMS), Banner Communications Manager,and Touchnet Marketplace product configurations and Bill+Paymentsemester and annual setup and updates, including configurations foronline credit card payments and ACH processing
Responsible for billing and corresponding administrativeprocedures for approvals to register, late enrollment, accountholds for past-due payment, hold clearance, and special invoicingfor employer reimbursement for students enrolled in the School ofContinuing and Professional Studies (undergraduate and graduate)and all Online Distance Programs
Responsible for processing discounts and authorizing andprocessing tuition discount/waiver adjustments
Reconciliation of the Federal Perkins Loan Program
Third Party billing and Special Programs including StudyAbroad, International Student programs, Veterans Benefits and theAP Teacher Workshop
Performs a reconciliation of Finance accounts
Requirements
Bachelor’s degree is required
3+ years of progressive experience in student accounts,accounts receivable, bursar operations, or higher educationfinancial services
Proficiency in Microsoft Excel and Microsoft Office Suite
Must have the ability to think critically and perform complextasks
Excellent communication and interpersonal skills, and theability to work cooperatively with co-workers are required
Must be able to work some evenings and weekends
Supplemental Information
Preferred:
Master’s degree
Familiarity with Banner Document Management System (BDMS) and Banner Communications Manager
Knowledge of higher education compliance requirements relatedto Title IV, FERPA, Veterans Benefits, and federal student aidregulations
Experience with Ellucian Banner ERP, Touchnet Marketplace, andBill+Payment implementations and configuration
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.