About this opportunity
SUNY Oneonta lists this Associate Director of Operations for the Extended and Community Learning (ExCL) Center - SUNY Oneonta opportunity in city of oneonta, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Associate Director of Operations for the Extended and Community Learning (ExCL) Center
Department: Department of Extended and Community Learning
Locations: Oneonta, NY
Posted: Sep 11, 2026
Type: Full-time
Salary Type: Annually
Salary Range: $72,000.00 - $72,000.00
Job Description:
The Associate Director of Operations for the Extended and Community Learning (ExCL) Center is responsible for overseeing the daily operations of the Center and providing administrative leadership for a wide range of complex functions. These include enrollment management, registration processes, non-degree admissions, program management, community and extended learning initiatives, and student support services.
Reporting to the Director, the Associate Director ensures the effective delivery of programs, services, and operations for non-degree learners, College in High School programing, visiting students, auditors, while maintaining compliance with institutional and accreditation standards. The Associate Director collaborates with Deans, faculty, academic departments, campus community partners, and delivers high-level student and family support, supervises staff, and represents the Center as the Director's designee when needed.
Overseeing student enrollment, registration, and student management operations for the ExCL Center, including: Student information and student management systems, including SLATE, BANNER, and Non-Credit Student Management Systems
Non-degree admission processes in SLATE, including application review, data entry, and decision processing in BANNER
Application processing, registration activities, and payment procedures
Course section creation and related enrollment activities in BANNER
Management of enrollment for course auditors
Management of day-to-day operations for College in High School Dual Enrollment programming
Analysis of business processes and recommendation of technology-driven efficiencies
Collaboration with campus departments and partners to align system functionality with business needs
Oversight of the creation, maintenance, and continuous improvement of functional documentation, procedures, and workflows
Servingas the primary advisor for non-degree students, providing guidance and support through orientation, academic progress monitoring, retention efforts, and delivery of high-quality customer service to students, families, and community participants
Administering the Cross-Registration process for visiting students
Assisting in the development and oversight of Winter and Summer Intersession set-up and enrollment processes
Supporting the SUNY Oneonta Migrant Leadership Academy (SOMLA), Access and Opportunity Program (AOP) Summer Academy, and other similar programs through course development, admissions, and enrollment
Developing and maintain strong relationships with high school administrators, instructors, University Deans, faculty, academic leadership, applicants, and other College in High School partners; serve as the primary point of contact for Dual Enrollment programming and manage communications with applicants
Ensuringcompliance with university policies, accreditation standards, and NYS Department of Education Dual Enrollment Agreement requirements, including maintaining accurate and up-to-date MOUs with high school partners, maintaining accurate records, safeguarding data integrity, and ensuring timely deposits and proper financial tracking of program revenue for College in High School programming
Collaboratingclosely with the Director to support the development, implementation, administration, and continuous improvement of new and emerging ExCL programs, strategic initiatives, and operational priorities
Supervisingone Office Assistant and provide operational leadership, guidance, training, mentoring, project oversight, work coordination, and support for office operations
Collaboratingwith the Marketing and Communications Office to ensure website accuracy
Contributingto budget planning, monitoring, and oversight of program funds, and track, analyze, and report on program performance to support continuous improvement
Providingoffice coverage as needed, respond to inquiries via phone, email, and in person
Representing the ExCL Center as the Director's designee when needed
Salary:
$72,000. SUNY Oneonta is a Public Service Loan Forgiveness qualifying employer. Information on SUNY's comprehensive benefits offerings can be found at Visa sponsorship is not available for this position.
Requirements:
Required Qualifications:
Bachelor's degree required
Minimum 3-5 years of experience in higher education administration, admissions, enrollment management, registrar operations, or continuing education administration.
Experience with student management systems and operations, student services, program coordination, and supervision
Minimum 3-5 years of experience with Banner in a professional environment
Working knowledge of FERPA and academic records compliance
Knowledge of cash handling procedures, compliance, and enrollment management practices
Additional:
Ability to manage multiple programs, deadlines, and responsibilities simultaneously
Strong analytical, organizational, and problem-solving skills
Strong operations management background
Preferred:
Experience processing student and course data submissions
Demonstrated Banner experience across multiple modules (e.g, Student Registration), with the ability to troubleshoot and implement systems changes
Experience with system implementations, upgrades, and functional testing
Experience working with and serving diverse populations
Additional Information:
SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.
The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.
SUNY Oneonta values a diverse university community. Please visit our website on diversity at: Moreover, the university is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.
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Who can apply
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