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Job description
Associate Optometrist - Lenscrafters - Redondo Beach, CA
LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
JOB DESCRIPTION GENERAL FUNCTION
The Optometrist is a leader within the organization, delivering the brand promise, experience and the organization's key results through people. Specifically, the Optometrist ensures all patients receive the highest quality Optometric care by performing and managing the key steps. The Optometrist also delivers the office's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
Patient Satisfaction Excellence
Addresses all patients' visual life style needs
Builds patients' for life
Explains each step of the eye exam
Listens carefully to patient's questions or concerns
Provides a summary of patient's overall eye health
Conducts all services in accordance with protocol and accepted standard of care.
Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
Establishes a positive Doctor/Patient relationship.
Effective communicates with all office and store associates to ensure a seamless patient experience.
Provides effective on-the-job training and guidance to team members making use of Company provided programs.
Trains in areas including: Orientation Front desk/office procedures Pre-testing Phone Skills Contact lens Training Exam quality by other Doctors Company
Delivers clear, motivating and constructive feedback in a timely manner to all associates.
Confronts problem performers directly and without delay.
Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
Encourages associate decision making at the level closest to the patient.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas: Overall Patient Satisfaction % Sales to Plan Exam Growth Other Key Performance Indicators
Maximizes "One Voice" partnership through leadership, participation and involvement in the following: Right the First Time Walk-in Availability Takes pride in the appearance of the office. Maintains safe working environment for all associates/patients. Leads by example in demonstrating safe work practices
BASIC QUALIFICATIONS
Doctor of Optometry A proven track record of delivering the organization's results through people Knowledge of current Optometric theory and technology Comprehensive knowledge from operations, processes and business implications Strong communicator and listener Problem solving ability Organization skills
Pay Range: $550/day - $650/day
Worksite address
redondo beach, CA, 90278, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.