Job description
What You'll Do
Learn the product delivery life cycle and how to monitor documentation progress within it
Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
Help maintain and organize our documentation site/knowledge base in ClickHelp
Review and edit content for clarity, consistency, grammar, and adherence to our style standards
Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We're Looking For
1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
Ability to break down complex or technical information into simple, user-friendly language
Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
Good organizational skills and ability to manage multiple projects/deadlines
Curiosity and willingness to learn new technical concepts and tools
Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
Familiarity with software development concepts or SaaS products
Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
Experience with generating and manipulating screenshots and diagrams
Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
Fully remote team with flexible working hours
Mentorship and growth opportunities within a supportive team
Opportunity to shape how customers experience and understand our product
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.