Job description
Symetra offers a thrilling chance to become part of our team as an Associate Training Specialist!
About the role
Responsible for design, development, implementation and facilitation of new hire and tenured staff training.
What you will do
Provide technical, procedural, product, and case management training to new and current employees, both in group settings and individually. Support new hires following initial training to ensure a smooth transition into their roles, and serve as a resource for ongoing on-the-job learning needs.
Maintain hands-on involvement in day-to-day operational activities to stay closely aligned with role expectations and evolving training needs. Make timely, accurate, and customer-focused decisions while evaluating cases or work assignments. Gather and assess relevant information, compare it against established policies, guidelines, and agreements, and apply appropriate decision-making processes. Document activities thoroughly and accurately while maintaining efficiency. Communicate clearly and professionally with internal and external stakeholders. Develop, update, and execute plans to achieve optimal outcomes, while ensuring alignment with regulatory and organizational requirements and meeting or exceeding performance metrics.
Design and implement structured training plans for new employees and address ongoing development needs for existing staff. Partner with team leads and managers to support planning and execution.
Develop and maintain training materials, including modules, procedural documentation, system references, and job aids to support technical, procedural, and customer service competencies.
Collaborate with management, operational teams, and quality assurance partners to identify trends, gaps, and opportunities, and continuously improve training programs and resources.
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements.
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
Paid time away including vacation and sick time, flex days and ten paid holidays.
Give back to your community and double your impact through our company matching.
Want more details? Check out our Symetra Benefits Overview.
Compensation
Hourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.
Who You Are
High school diploma or equivalent work experience, college degree a plus.
At least 1 year of cumulative, relevant experience
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
Detail-oriented with a high level of accuracy in work and deliverables
Demonstrated adaptability and ability to thrive in a fast-paced, collaborative environment
Strong analytical and problem-solving skills
Ability to collaborate effectively with cross-functional teams and stakeholders
Experience with virtual collaboration or facilitation tools is a plus
Experience in case management or annuities is a plus
Previous training experience is a plus
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit:
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.