About this opportunity
Humana Inc lists this Associate VP, Conversational Channels & AI Experience opportunity in workfromhome, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Humana, Inc. seeks an Associate Vice President, Conversational Channels to lead the enterprise experience across member and advocate interactions.
This role drives the product strategy, roadmaps, and delivery for IVR, AI-enabled engagement, Intelligent Search, Virtual Assistant, co-browse, and CRM capabilities. You will partner with cross-functional teams to create integrated experiences across channels, reduce friction, and improve member outcomes and advocate productivity in a regulatory
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Worksite address
workfromhome, NM, 87503, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.