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Job description
Asst General Manager
Asst General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a General Manager and with the support of a CycleBar Experience team, Asst General Managers must exemplify leadership qualities in all areas of the business. They must build lasting relationships with prospective and current members to create a strong ambassadorship that retains members. The role is rooted in hospitality and upholds our mission of fueling energetic communal experience.
Responsibilities
Lead Generation
Strategically engage in marketing efforts to generate leads for the studio
Lead Management – follow the LASER process to convert leads to members
New member acquisition and converting non-members to membership
Membership and Rider Relations – build rapport and lasting relationships with all members
Retain existing members and engage with them in a way that generates referrals
Handle all rider concerns with a solutions-focused attitude in a timely manner
CBX Team – hire and train new CBX Team members, manage CBX schedule, supervise team performance, and drive results
Financial Performance – collaborate with Studio Owner to set monthly, weekly, and daily targets and conduct pre-planning sessions to ensure financial targets are met
Operations – maintain cleanliness and organization of the studio, ensure all technology is working, and submit trouble tickets when necessary
Qualifications
2+ years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Sales Reps in sales
Ability to manage and drive two revenue streams: memberships and retail
Fluent in English with excellent communication and strong interpersonal skills in person, on the telephone, and via email
Ability to excel in a fast-changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Affinity and passion for fitness
Solid writing and grammar skills
Highly organized, proficient in data management, and able to prioritize and meet deadlines
Professional, punctual, reliable, and neat
Strong attention to detail and accuracy
Trustworthy and able to handle confidential information
Ability to work harmoniously with co-workers, clients, and the general public
Proficiency with computers and Studio software
Compensation & Benefits
Competitive base salary; based on experience and performance
Commission paid on sales
Complimentary CycleBar classes at studio
Company Overview
CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating concert environment designed to "Rock Your Ride". We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood, and revive your senses.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.