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Job description
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:
Provides and leads team to deliver superior guest service
Regularly keeps ambassadors motivated and energized
Opens and closes facilities in accordance with established procedures
Provides menu and park information to guests
Monitors equipment and reports any problem to proper personnel
Ensures meal and rest periods are provided to ambassadors as required by company policy
Sets up and monitors queue lines
Records moneybag recaps and completes task on station task lists
Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
Supervises and trains ambassadors
Authorizes ambassador over-rings
Monitors food waste and assists with educating ambassadors on waste procedures
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
Prepares and serves food for park guests
Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
Ensures excellent guest service by responding to guest requirements, expectations and needs
Other duties as assigned
Assists other locations and areas throughout the park as needed
What it takes to succeed:
One to three months of related experience or equivalent combination of education and experience
Successfully pass ServSafe exam prior to starting
Able to pass Alcohol training upon selection
Able to pass Food Handlers test and maintain valid Food Handlers card
Strong written/verbal communication skills
Able to frequently lift/move up to 50 pounds with or without accommodation
Able stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast paced environment
Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Worksite address
orlando, FL, 32821, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.