About this opportunity
AllSTEM Connections lists this Audio Visual Support Engineer opportunity in plainsboro, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
AllSTEM Connections is actively recruiting on behalf of one of our valued clients—a leading organization known for innovation and excellence in the digital product space. We are excited to share this opportunity with professionals who are passionate about design systems, user experience, and collaborative product development. If the role aligns with your background and career goals, we encourage you to apply and take the next step toward joining a dynamic and forward-thinking team.
Job Title: Audio Visual Support Engineer
Employment Type: Contract (W2)
Duration: December 2026 - December 2027
Location: Plainsboro, NJ
Work Arrangement: 100% Onsite
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Pay Rate: USD 45 - USD 50/hour W2
Top 6 Must-Haves for This Role :
Microsoft Teams Rooms (MTR) support experience
Hands-on support, configuration, and troubleshooting of Teams Rooms environments.
Audio Visual (AV) Support experience
Conference room technology, cameras, microphones, speakers, displays, and meeting room systems.
Crestron experience
Supporting and troubleshooting Crestron room control and conferencing systems.
Poly / Polycom experience
Experience with Poly video conferencing and collaboration devices.
ServiceNow ticketing experience
Managing incidents, requests, SLAs, ticket ownership, and resolution tracking.
Executive/VIP support
Supporting high-profile meetings, leadership teams, and critical business events with professionalism.
What the Client is Looking For
The client is seeking a Senior Associate, IT Tech (IT AV Support Specialist) who can independently support enterprise audiovisual environments, Microsoft Teams Rooms, executive meetings, and conference room technology. This person will serve as the primary onsite AV/IT support resource, ensuring meeting spaces, collaboration tools, and live events operate flawlessly.
The ideal candidate has experience supporting Microsoft Teams Rooms, Crestron, Poly devices, ServiceNow ticketing, executive stakeholders, and live event production environments . They should be comfortable troubleshooting high-visibility technical issues in real time while maintaining excellent customer service and professionalism.
Key Responsibilities
Support and maintain Microsoft Teams Rooms (MTR), Crestron, and Poly collaboration technologies
Prepare conference rooms and meeting environments for business and executive meetings
Conduct pre-meeting system validations, testing, and rehearsals
Provide live troubleshooting and technical support during critical meetings and events
Perform routine meeting room inspections, preventive maintenance, and firmware/software updates
Manage incidents and service requests through ServiceNow
Ensure SLA and KPI compliance through effective ticket ownership and issue resolution
Maintain AV asset inventories, documentation, and equipment records
Coordinate with vendors regarding repairs, replacements, installations, and escalations
Partner with Facilities, IT teams, and business stakeholders to improve service reliability
Support live production environments and company-wide events when required
Assist with process improvements and operational efficiency initiatives
Present project updates and technical findings during team meetings
Required Qualifications
Hands-on experience supporting Microsoft Teams Rooms and meeting room technologies
Experience supporting live production environments, meetings, and events
Strong AV troubleshooting experience
Working knowledge of Crestron systems
Experience supporting Poly collaboration devices
Experience using ServiceNow ticketing systems
Experience managing SLAs, service requests, and incident resolution
Executive/VIP support experience
Excellent customer service and communication skills
Strong problem-solving and technical troubleshooting abilities
Ability to work independently while collaborating with global teams
Preferred Skills
AV networking fundamentals
Enterprise collaboration technologies
IT Operations and Deskside Support
Hardware lifecycle and asset management
Vendor management and coordination
Process improvement experience
Worksite address
plainsboro, NJ, 08536, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.