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Job description
Responsibilities
Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
Key Responsibilities & Essential Functions:
Customer Service / Sales / Stocking:
Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
Uses suggestive selling techniques to meet customer needs and build department sales
May make regular product announcements to inform customers
Works a flexible schedule to accommodate shifts of different departments
Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
Builds, stocks, and maintains displays and fixtures
Assists with inventory control; loads, unloads, and moves product
Slices, packages, labels, rotates, merchandises, culls, and prices product
Gains knowledge of multiple departments; applies understanding of processes / policies
Complies with Store and department SOPs, policies, and applicable laws
For the Service cross functional team, works as a Checker when not performing Cross Functional duties
Food Safety / Sanitation: Ensures compliance with departmental / Store SOPs for food safety and sanitation
Properly operates and maintains all equipment
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Age Requirement: 18+
Work Experience: 6+ months of experience in H-E-B Store operations - Required
Knowledge/Skills/Abilities: Knowledge of computer systems (Symbol, ACR, label machine) - Required
Customer service and interpersonal skills - Required
Verbal / written communication and reading skills - Required
Ability to adapt to performing a wide range of duties across multiple departments - Required
Ability to work autonomously - Required
Education: HS Diploma or GED or equivalent - Required
Licenses/Certifications: Completion of Company Orientation and Safety Training - Required
Physical Demands & Working Conditions: Function in a fast-paced, retail environment, requiring detailed and precise tasks
Work with Customers, staying attentive to their needs
Work flexible schedules to accommodate differing department shifts
Perform the following, based on your Department:
Bakery:
* Constantly* reach at waist, grasp
* Frequently stand, walk, reach at shoulder, bend
* Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Dairy / Frozen / Grocery / Market:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold conditions, loud noise
* DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
* FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
* GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
* MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
Deli:
* Constantly* reach at waist, grasp
* Frequently stand, walk, stoop
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Cosmetics / Drugstore / General Merchandise:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet conditions, loud noise, ambient temperatures
* COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
* DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
* GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
Floral:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Frequently be exposed to cold conditions
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
Gas Station:
* Constantly* sit, reach at waist
* Frequently grasp
* Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
Produce:
* Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
* Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally stand, bend, crouch, kneel, stair climb
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Seafood:
* Constantly* reach at waist
* Frequently stand, walk, pivot, push / pull with arms, grasp
* Frequently be exposed to wet and cold
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
* Occasionally be exposed to hot conditions, loud noise, ambient temperatures
* Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
Service:
* Constantly* stand, walk, reach at waist, grasp
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
* Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
Shelf Edge:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
* Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 7/1/2020
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.