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Job description
HID Global in Austin, TX seeks a Customer Service Manager II to lead Customer Operations for commercial and strategic accounts. You will drive SLA compliance, backlog health, CSAT, and first-contact resolution while building a high-performing team across functions.
You will partner with Sales, Operations, Supply Chain, Finance, Quality and Product to resolve issues, optimize processes, and translate customer insights into improvements.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.