Auto Property Damage Claims Director

Job description

Overview

The Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes monitoring production, staff development and the quality of files assigned to the Unit.

Responsibilities

Lead, motivate, and provide direction to the unit auto adjusters

Conduct file and diary reviews for the purpose of monitoring adjuster\'s work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained

Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority

Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained

Oversee the implementation and monitoring of procedures to assure effectiveness and compliance

Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes

Identify Systems issues / concerns and make suggestions for enhancements

Manage the administrative functions of the unit which include:

Review / provide direction on new losses

Setting performance objectives and monitoring performance results

Conduct performance appraisals

Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)

Conduct one on one and unit meetings

Review and direct claim activity Department of Insurance inquiries

Review and direct claim activity on customer inquiries

Assure all compliance and customer service regulations / initiatives are met

Qualifications

5+ years auto liability property damage claims experience

3+ years of Supervising/Managing Auto Claims Adjusters

Strong technical and administrative background in auto claims handling

Ability to work independently on technical and administrative matters in accordance with company policy and procedures

Background in personnel selection, goal setting, monitoring and communicating performance

Good leadership, training and development skills.

Excellent communication, interpersonal and organizational skills

Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor

Non-Standard experience a plus but not required

Fluent in Spanish is a plus but not required

Benefits

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

Competitive Salaries

Commitment to your Training & Development

Medical and Dental

Short Term Disability/Long Term Disability

Life Insurance

Flexible Spending Account

Telemedicine Benefit

401k with a generous company match

Paid Time Off and Paid Holidays

Tuition Reimbursement Training Programs

Wellness Program

Fun company sponsored events

And so much more!

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.