About this opportunity
First Chicago Insurance Company (FCIC lists this Auto Property Damage Claims Director opportunity in bedford park, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
The Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes monitoring production, staff development and the quality of files assigned to the Unit.
Responsibilities
Lead, motivate, and provide direction to the unit auto adjusters
Conduct file and diary reviews for the purpose of monitoring adjuster\'s work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes
Identify Systems issues / concerns and make suggestions for enhancements
Manage the administrative functions of the unit which include:
Review / provide direction on new losses
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
Conduct one on one and unit meetings
Review and direct claim activity Department of Insurance inquiries
Review and direct claim activity on customer inquiries
Assure all compliance and customer service regulations / initiatives are met
Qualifications
5+ years auto liability property damage claims experience
3+ years of Supervising/Managing Auto Claims Adjusters
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Background in personnel selection, goal setting, monitoring and communicating performance
Good leadership, training and development skills.
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor
Non-Standard experience a plus but not required
Fluent in Spanish is a plus but not required
Benefits
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!
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Worksite address
bedford park, IL, 60499, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.