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Job description
Job Title
A strong first impression with customers is an essential part of the automotive sales process. Our BDC provides that first, friendly, helpful voice for consumers who reach out to us about their automotive needs.
Responsibilities
Answers customer calls and establishes follows-up with sales appointments
Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Provides customers with initial product information and directs them to the appropriate dealership resources
Presents initial financing options based on customer needs
Follows up with leads that are not ready to make an appointment or are no-shows
Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
Utilizes CRM tracking system daily
Qualifications
Previous job involving customer service is preferred
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Enjoys speaking to people, helping them with patient focus and attention
Company Description
The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us…
Benefits
401k Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within
Worksite address
huntington, NY, 11743, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.