Automotive Customer Advisor in Training

Job description

Automotive Technician/Customer Advisor

The Automotive Technician/Customer Advisor is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.

Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.

Remind customers to submit feedback about their visit.

Thank all departing customers, remind them to return.

Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.

Process all payments using the computer system and credit card machine.

Perform courtesy, hood and pit work when needed.

Assist manager in resolving customer complaints.

Maintain Customer Waiting Area

Make coffee; keep fresh coffee available at all times.

Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.

Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

Maintain Front Office Area

Clean and straighten the countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).

Stock Service Order Tickets.

Input vendor shipments on the computer

Other Duties and Responsibilities

Work safely, Wear safety gear

Use Echo System

Prepare vehicle for service; Place seat cover and floor mat in the vehicle

Drive vehicle into bay Perform light check

Release the hood, Unlock doors, Roll up windows, Remove and secure keys, Notify the manager if valuables are found

Assist in documenting service information - vehicle damage, unusual conditions

Vacuum the entire interior, Check and set tire pressure, Clean exterior windows, including mirrors and headlights in bad weather, Visually inspect wiper blades

Prepare/affix a static sticker

Start vehicle and check oil pressure, Reset oil indicator light, if applicable

Drive vehicle out of the bay to the customer pickup area, Present vehicle to customer

Thank customers for their business and invite them to return

Place customer quality assurance calls

General center maintenance and cleaning duties.

Attend crew meetings as required.

Run errands and perform other duties as assigned by a Supervisor.

Job Qualifications

Service writer is a plus but not necessary. Wage is based on previous experience.

Excellent customer service skills

Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills

Attention to detail and accuracy

It is required that you have verifiable 1 year of Previous employment at a quick lube shop as a technician.

Must have knowledge of automotive systems and will need to explain to customers how their automotive systems work.

Must have reliable transportation

Must be able to be on your feet for up to 10 hours a day in all weather conditions.

Working Conditions

Equipment Used: Computer.Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Benefits/Perks

Discounted Services for Employees

Flexible Hours

Opportunities for Advancement

Compensation: $15.16 - $18.00 per hour

Worksite address

westminster, CO, 80031, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.